Working Pattern:
- Full-time 37.5 hours per week
- Working 5 days over a 6 day week
\* Mandatory weekend working on a rotational basis \*
Contract: Permanent
Salary: £27,393 FTE per annum
Key Benefits:
- Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
- Additional holiday purchase scheme
- AVIVA pension package – up to 7% Employer Contribution including Life Assurance
- Employee health cash plan & wellbeing support schemes
East Anglia Children’s Hospices (EACH) is looking for a Retail Shop Manager to lead the team at our Beccles Shop. This is a fantastic opportunity to join EACH’s vibrant retail team and manage one of our charity shops to maximise income from donated goods, new products, Gift Aid, and eCommerce.
You’ll support a dedicated team of staff and volunteers, drive community engagement, and ensure a welcoming, inclusive and efficiently retail environment while supporting children and young people with life-threatening conditions and their families.
Our Beccles shop is located in the heart of this busy market town, benefiting from excellent footfall from both local residents and visitors. The shop offers customers the opportunity to discover quality fashion and unique items in an attractive and beautifully merchandised retail environment.
What you’ll be doing:
- Leading a team of staff and volunteers to deliver outstanding customer service and maximise income from donated goods, new products, Gift Aid, and eCommerce.
- Creating a welcoming, inclusive and well-presented shop environment.
- Driving performance through effective merchandising, pricing, and promotional activity.
- Building strong relationships in the local community to encourage donations and volunteer support.
- Managing day-to-day operations including health & safety, stock rotation, and financial reporting.
What we’re looking for:
- Experience in retail management, ideally in a dynamic retail or charity setting.
- A warm, inclusive and motivating leadership style.
- Strong organisational and communication skills.
- Confidence using tills, tablets and online platforms (e.g. eBay).
- A commitment to EACH’s values and mission.
- Experience of working with volunteers would be an advantage, however this role would also suit a candidate with high street retail experience.
Interested in Learning More Before You Apply?
At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application.
If you’d like to find out more or make a request, please contact the Recruitment Team by email [email protected] or phone 07595 414843.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Sick pay
Work Location: In person
