Job Title: Chinese Speaking Digital Operation Specialist
Our client is currently seeking a passionate and motivated Digital Operations Specialist to join their growing team. In this role, you will be responsible for the day-to-day management and continuous optimization of the company's digital platforms. Leveraging data insights, digital tools, and marketing technologies, you will help enhance customer experience, improve operational efficiency, drive business growth, and support the company's digital transformation initiatives.
Responsibility:
- Manage and optimize the company's digital platforms, including the corporate website, CRM, membership platform, and marketing automation systems.
- Support the development and execution of digital operations strategies to improve customer acquisition, engagement, and conversion rates.
- Monitor and analyze website traffic, user behavior, and digital marketing performance using analytics tools, providing actionable insights and recommendations to support business decisions.
- Collaborate closely with Marketing, Product, Sales, and IT teams to implement and continuously improve digital initiatives.
- Manage external digital marketing agencies and technology vendors to ensure projects are delivered on time and meet business objectives.
- Optimize customer journeys and operational processes to enhance customer experience and improve operational efficiency.
- Stay up to date with the latest trends in digital operations, marketing technology, and AI, identifying new opportunities to drive innovation and business growth.
Requirement:
- Bachelor's degree or above in Marketing, E-commerce, Digital Media, Information Management, Business, or a related discipline.
- At least 1 year of experience in Digital Operations, Digital Marketing, CRM, E-commerce, or a related digital role.
- Hands-on experience with website analytics tools such as Google Analytics 4 (GA4) and Google Search Console.
- Familiarity with CMS and Marketing Automation platforms, with practical experience managing digital platforms.
- Experience using AI tools and marketing automation platforms to improve marketing effectiveness and operational efficiency.
- Strong analytical skills with the ability to interpret data, identify opportunities, and recommend practical solutions.
- Good project management skills with the ability to coordinate cross-functional stakeholders and manage multiple priorities.
- Excellent communication and interpersonal skills, with a proactive attitude, strong sense of ownership, and the ability to work effectively in a collaborative environment.
- Strong problem-solving skills, logical thinking, and a willingness to learn and adapt in a fast-paced digital environment.
职位类型：全职
薪资： £28,000.00至£40,000.00（每年 ）
Work Location: Hybrid remote in London
