Receptionist – Mytton Fold Hotel
Location: Mytton Fold Hotel, Langho, Lancashire
Job Type: Full-time / Part-time (including evenings and weekends)
About the Role
We are looking for a friendly, professional, and customer-focused Receptionist to join our team at Mytton Fold Hotel. As the first point of contact for our guests, you will play a key role in creating a warm welcome and ensuring every guest receives exceptional service throughout their stay.
Key Responsibilities
- Welcome guests in a friendly and professional manner.
- Check guests in and out efficiently using the hotel's property management system.
- Answer telephone calls and respond to email enquiries promptly and professionally.
- Handle reservations, amendments, and cancellations.
- Process payments and maintain accurate guest records.
- Provide guests with information about the hotel, local attractions, and services.
- Liaise with housekeeping, maintenance, food & beverage, and other departments to ensure excellent guest service.
- Resolve guest queries and complaints calmly and professionally, escalating where necessary.
- Carry out daily reception administration and cash handling duties.
- Ensure the reception area is clean, tidy, and presentable at all times.
What We're Looking For
- Previous experience in a hotel reception or customer service role is desirable but not essential.
- Excellent communication and interpersonal skills.
- A positive, friendly, and professional attitude.
- Strong organisational skills and attention to detail.
- Ability to work well under pressure and as part of a team.
- Good IT skills and confidence using computer systems.
- Flexibility to work a variety of shifts, including evenings, weekends, and bank holidays.
What We Offer
- Competitive rate of pay.
- Company pension.
- Staff meals while on duty.
- Employee discounts.
- Training and development opportunities.
- Supportive and friendly working environment.
- Opportunities for career progression within the company.
Job Types: Full-time, Permanent
Pay: £13.21 per hour
Benefits:
- Employee discount
- On-site parking
Experience:
- Customer service: 1 year (required)
- Hospitality: 1 year (preferred)
- Administrative: 1 year (required)
Work Location: In person
