Responsibilities and Duties
Your role will be varied, working across a range of technologies and client environments. From deploying new devices to troubleshooting complex issues, no two days will be the same.
Typical responsibilities include:
- Providing remote support for desktops, laptops, servers, and cloud environments
- Troubleshooting issues across Windows, Microsoft 365, networking, and infrastructure
- Installing and configuring hardware and software (e.g. laptops, printers, user setups)
- Managing and maintaining Microsoft 365 environments (users, permissions, security)
- Supporting and maintaining Active Directory, Group Policy, DNS, and DHCP
- Diagnosing and resolving network issues (LAN, WAN, VPN, firewalls, wireless)
- Identifying opportunities for improvement and recommending technical solutions or projects
- Taking ownership of incidents and seeing them through to resolution
- Prioritising and managing workload in line with SLAs
- Building strong relationships with clients and acting as a trusted technical contact
Qualifications and Skills
You should have hands-on experience in a similar IT support or MSP environment, with strong technical troubleshooting ability.
Technical experience:
- Strong working knowledge of Windows desktop and server operating systems
- Experience supporting Microsoft 365 environments (Exchange, SharePoint, Entra ID)
- Experience with Microsoft Intune / device management
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls)
- Experience with routers and wireless infrastructure
- Cisco networking experience desirable
- Experience with macOS and/or Linux advantageous
Professional experience:
- Proven experience working within SLA-driven environments
- Strong customer service skills with the ability to build and maintain client relationships
- Experience diagnosing and resolving break/fix issues across a range of technologies
Personal Attributes
- Strong problem-solving mindset and logical thinking
- Excellent communication skills (both technical and non-technical)
- Ability to explain technical issues clearly to end users
- Self-motivated with the ability to manage workload independently
- Team player with a collaborative approach
- High attention to detail and a proactive attitude
Qualifications (Desirable)
- Microsoft certifications (e.g. MS-900, AZ-104, MD-102)
- Cisco certifications (e.g. CCNA)
Job Type
Full-time
Job Type: Full-time
Pay: £28,500.00-£32,000.00 per year
Benefits:
- Company pension
- On-site parking
- Private medical insurance
Experience:
- Microsoft Windows Server: 3 years (preferred)
- Computer networking: 3 years (preferred)
- Cisco Routers: 3 years (preferred)
- Network Security: 3 years (preferred)
Work Location: In person
