Job Overview
We are seeking dedicated and organised Patient Services Coordinators to join our team. The successful candidates will serve as the primary point of contact for patients, ensuring smooth scheduling, accurate record-keeping, and excellent customer service. This role offers an opportunity to contribute to patient care delivery in a professional and supportive environment, fostering positive patient experiences and efficient clinic operations.
Working hours will be fixed and will include sessions within the hours of 07:45-18:30. In addition, flexibility in working hours will be required to cover staff absences/leave occasionally.
Applicants must have excellent customer service, administration, and IT skills.
Responsibilities
- Manage patient appointments, including scheduling, rescheduling, and cancellations, using the clinic’s electronic systems.
- Greet patients warmly upon arrival and assist with check-in procedures.
- Maintain accurate and up-to-date patient records in compliance with data protection regulations.
- Answer incoming calls promptly, providing information or directing queries to the appropriate healthcare professionals.
- Ensure repeat prescriptions are generated accurately and efficiently
- Coordinate with medical staff to ensure timely patient flow and appointment adherence.
- Handle administrative tasks such as processing paperwork
- Uphold confidentiality and professionalism in all interactions with patients and staff.
Experience
Essential
- Experience in customer service
- Proven experience in a healthcare administrative role or similar customer service position with administrative duties.
- Competent in the use of all aspects of MS Office
Desirable
- Previous use of SystmOne, Emis or similar
Qualifications
- Educated to GCSE level or equivalent GCSE Mathematics & English (C or above)
Skills
- Excellent organisational skills with the ability to prioritise tasks effectively.
- Strong communication skills, both written and verbal, with a compassionate approach towards patients.
- Ability to work efficiently under pressure while maintaining attention to detail.
- A friendly demeanour combined with a professional attitude is essential for success in this role.
- Strong IT skills, including ability to learn new systems
- Clear, polite telephone manner
- Competent in the use of all aspects of MS Office
- Effective time management
- Ability to work both as a team member and independently
- Strong interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Flexibility to work outside of core office hour
- Personal qualities:
- Polite and confident
- Flexible and cooperative
- Motivated Forward thinker
- Integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Job Types: Part-time, Permanent
Pay: £12.79 per hour
Experience:
- Administrative: 2 years (preferred)
Work Location: In person
