At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We're looking for a Cleaner who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning schedules.
Contract: Permanent
Type: Full Time
Hours: 37.5
Pay/Salary: £13.45 per hour
Location: Hitachi Rail, 20 Mitre Way, London, Greater London, England, W10 6AU
Role Purpose
The Senior Supervisor will be responsible for the operational delivery, compliance, and performance management of cleaning services across north Pole maintenance depot. The role requires strong knowledge of working within safety-critical rail environments and the ability to manage services in accordance with rail industry standards, engineering operations, and strict safety protocols.
Key Responsibilities
Contract Management
Supervise the cleaning rail maintenance depot at North Pole in accordance with contractual KPIs and SLAs.
Manage operational performance, service delivery standards, and compliance of North Pole.
Act as the key liaison between Mitie operational teams and the rail client's engineering and depot management teams.
Monitor service delivery against contractual obligations and identify opportunities for operational improvements.
Rail Safety & Compliance
Ensure all cleaning services operate in accordance with rail safety requirements and depot safety procedures.
Support the implementation and monitoring of RAMS relevant to rail depot environments.
Ensure teams are compliant with depot safety rules, isolation procedures, and engineering working environments.
Work closely with site management to ensure compliance with safety documentation and permit systems.
Operational Leadership
Lead and supervise site-based teams including supervisor and cleaning operatives working within operational rail facilities.
Conduct regular audits, and performance reviews.
Oversee workforce planning to ensure adequate coverage across North Pole depo across all sifts.
Stakeholder Management
Build strong working relationships with depot management teams, engineering staff, and operational leadership.
Represent Mitie in operational meetings, safety briefings, and contract performance reviews.
Performance & Reporting
Track contract KPIs and operational performance metrics. (Merlin, Q-Audit and Nilfisk)
Provide performance operational updates to senior management.
Manage supplier performance where subcontracted services are involved. (Nilfisk)
Essential Experience
Rail depot experience
Good communications skills
Demonstrable experience of managing operational service delivery within rail or transport environments.
Operational experience in safety-critical environment
Proven ability to work within strict safety compliance frameworks.
Experience working within rail maintenance depots, rolling stock facilities, or engineering environments.
Understanding of rail depot safety processes and operational working environments.
Familiarity with permit-to-work systems within rail engineering facilities.
Experience supporting operational teams working around heavy machinery.
Demonstrable experience in contract supervision
Personal Track Safety (PTS) awareness or willingness to obtain.
LTSA (Line Track Safety Awareness) training or equivalent rail safety training.
Experience working within rail depot safety environments.
Understanding of engineering depot operational procedures.
Additional Competencies
Strong supervision and organisational skills.
Good IT understanding and knowledge
Ability to operate within high-compliance safety environments.
Strong stakeholder management skills when dealing with engineering teams and operational staff.
What we offer you:
Holiday entitlement and pension contributions
Discounts through MiDeals with over 850 high street retailers
Access to a virtual GP and financial wellbeing support via Salary Finance
Flexible benefits platform, Choices, to customise your benefits
Recognition through Mitie Stars, with monthly and annual cash prizes
