Job Ref: CON1272
Branch: The Coniston Hotel Country Estate Spa
Location: The Coniston Hotel Country Estate Spa, Skipton
Salary/Benefits: £12.71 per hour
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 31/07/2026
Closing date: 31/08/2026
All applicants must be able to provide evidence of their Right to Work in the UK.
Must have valid UK Driving Licence and vehicle to commute due to hours and location
Shift Pattern - 06.45am -14.45pm or 14.30pm until 10.30pm, please note this role requires weekend work with 1 weekend off in 4.
Role Overview
The main aim of this role is to provide a warm and welcoming experience to customers arriving at the Spa, through-out their stay, until check-out. Enhancing the customer experience by supporting the Reception Manager at all times with ideas about how to continuously improve the service we deliver. Key to the role is communicating all amendments to the operations team in a timely and clear manner.
The role holder will also further enhance the guest stay by promoting the estate activities and spa treatments and driving bounce-back offers and encouraging guest feedback.
Reporting to: Reception Manager
Main Responsibilities
- To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a family run Hotel
- To establish a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity.
- To take pride in maintaining a high standard in personal appearance and demeanor.
- To have a good working knowledge of all departments of the Hotel, Spa Estate
- To be confident in the full understanding of all equipment within the Office including Guestline and Premier Systems, Word, Excel and Email.
- To be the point of contact for all VIP guests, showing passion and pride ensuring all return guests and return complaints are handled effectively and in a correct and sensitive manner
- To be efficient and well-informed in taking Blossom restaurant reservations, availability, prices and any restrictions.
- To take pride in being well-informed of the ‘market; - all aspects of the Spa Operations as well as traditional sales areas in and other hotel services.
- Fully understand all of the Hotel facilities and Estate activities, hours of activity and pricing to provide customers with information on the whole Coniston experience
- Maximise sales of the Hotel’s facilities and Estate activities when checking greeting guests
- To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity.
- To know and understand the current policies and procedures of the Hotel and Spa.
- To ensure correct hand-over procedure of day’s business with regard to cover.
- To be aware of the problems arising with reference to queries on customer expenditure and food beverage bills. To be confident with how to rectify these and explain fully, adjusting if necessary, using your intuition and integrity.
- To be aware of complaints/problems and bring them to the attention of the Spa General Manager and or Duty Manager and to offer assistance.
- To be fully aware of the Spa'sFire Safety procedures and Health Safety
Person Specification
Essential
- You genuinely care about the Coniston guest and seek to exceed their expectations
- Experience of working in a fast paced and system driven environment.
- Confident and eloquent when speaking on calls
- Have excellent numeral and written skills
- Have excellent organisational skills
- Passionate about customer service
- Enthusiastic and positive outlook
- Flexible approach to working hours as business needs dictate
- The ability to respond quickly and positively to a range of work situations
- A good level of computer literacy (outlook, word, PowerPoint and excel)
- At all times portray a professional image by wearing the uniform provided
Desirable
- Displays a solution based approach to any situation
- Previous experience in working in hospitality
- Has a can-do, will-do attitude
Employee Benefits - What we offer you
We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include:
- Pay increase following successful probationary period
- Meals on Duty
- 30 Minute Paid Breaks
- 28 days annual leave (including Bank Holidays), increasing with service - we value and celebrate long service.
- NEST pension scheme for all eligible employees.
- FREE Hospitality Action Employee Assistance Programme for all employees providing a range of specialist support services.
- Ongoing development, training and opportunities to progress.
- Gratuities and service charge paid on a monthly basis (up to £2,500.00 per annum)
- Regular rewards and recognition with monthly, annual and long service awards.
- Preferential membership fees for our award-winning Nàdarra Spa.
- 20% discount for Spa Treatments (on the same day), 10% discount on Gift Shop Spa Retail (excluding sale items), Food Beverage and Hotel Celebrations (excluding weddings), as well as £75.00 Bedroom Rate (room only) for you or your family to enjoy.
- Uniform provided for guest-facing roles.
- FREE on-site parking.
The Coniston Hotel Country Estate Spa is an award-winning destination hotel near Skipton on the edge of the Yorkshire Dales.
We are a family run, privately owned organisation founded in 1969 by the Bannister family, who are actively involved in the day-to-day running of the business. Over the past 50 years our 1,400 acre estate has gone from strength-to-strength and now boasts 70 bedrooms, two luxury self-catering cottages, The View Restaurant, Macleod’s Bar and a Five-Bubble rated spa, as well as an array of on-site activities such as clay pigeon shooting, 4x4 off-roading, archery, fishing, e-biking and walking.
The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporates, attracting off-site meetings and team building sessions from clients across the UK and abroad.
We are also recognised as a leading wedding and private events venue in our region, with a tailor-made offering from an intimate barn ceremony to a magnificent marquee reception, as well as a range of picture perfect outside locations.
We prides ourselves on delivering exceptional customer service and take great pleasure in building relationships with guests. Everyone that walks through our doors instantly becomes part of our story; and we feel privileged to be part of theirs too.
