We are looking to recruit a friendly, organised and enthusiastic Administrator/Receptionist to join our busy GP practice team. This is an important front-facing role, providing excellent customer service to our patients while supporting the smooth running of the practice.
Main Duties and ResponsibilitiesReception Duties
- Welcome patients and visitors in a professional and courteous manner.
- Answer incoming telephone calls, dealing with enquiries efficiently and sensitively.
- Book, amend and cancel appointments using the practice clinical system (SystmOne).
- Register new patients and update patient demographic information.
- Process requests for prescriptions and direct patients to the appropriate service where necessary.
- Signpost patients to the most appropriate healthcare professional or service.
- Manage patient arrivals and waiting room queries.
- Handle confidential patient information in accordance with GDPR and NHS policies.
Administrative Duties
- Process incoming and outgoing correspondence, including emails, letters and clinical documents.
- Support clinicians and management with administrative tasks.
- Process referrals, reports and other patient-related documentation.
- Maintain accurate records and filing systems.
- Assist with audits, data collection and reporting as required.
- Support practice projects and service developments.
Essential Skills and Experience
- Excellent communication and interpersonal skills.
- Strong customer service experience.
- Good IT skills, including Microsoft Office.
- Ability to work under pressure in a fast-paced environment.
- Excellent organisational skills and attention to detail.
- Ability to maintain confidentiality at all times.
- Flexible and adaptable approach to work.
- Experience working as part of a team.
Desirable Skills and Experience
- Previous experience working in a GP practice, NHS setting or healthcare environment.
- Knowledge of SystmOne.
- Understanding of NHS services and patient pathways.
- Experience of handling confidential information.
Personal Qualities
- Friendly and approachable.
- Compassionate and patient-focused.
- Reliable and dependable.
- Positive and proactive attitude.
- Professional appearance and manner.
- Commitment to providing high-quality patient care and service.
What We Offer
- Supportive and friendly team environment.
- NHS Pension Scheme.
- Opportunities for training and development.
- A varied and rewarding role supporting the local community.
The Calow & Brimington Practice is committed to promoting equality, diversity and inclusion and welcomes applications from all sections of the community.
Pay: £12.71-£13.09 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Work Location: In person
