Position: Genesis Personal Assistant
Location: Guildford, Surrey
Brand: Genesis
Salary: £53,000 OTE (£24k Basic + Bonus + Company Car)
Work Pattern: 5-Day Working Week
***Applicants must hold a full UK driving licence ***
About Us:
Richmond Motor Group are one of the few remaining genuinely family-owned dealer groups in the south. We have expanded to employ 500+ members of staff in multi-franchised dealerships across Hampshire, Surrey and West Sussex.
We are a national Top 50 Dealer Group - and due to our expansion program, we are looking to grow our team further.
On a national level, we are top performers in the franchises we represent and win national awards year in year out, not just based on the numbers of vehicles sold, but equally on the level of Customer Satisfaction we provide for our many Customers.
Our franchises include:
· Portsmouth: Hyundai, MG, Skoda, Suzuki
· Southampton: Hyundai, MG, Skoda, Suzuki, Chery
· Fareham: Geely
· Guildford: Hyundai, MG, Genesis
· Bognor Regis: Hyundai, MG, Chery
· Lymington: Hyundai
We are keen to recruit people who will represent our core values and help us achieve our objective to be the leading family run motor retailer in the UK by providing an exemplary and unique experience, together with the best quality products and services, all driven by the family values at the heart of our business.
The Position:
The Genesis Personal Assistant positionis perfect for a sales professional, or someone with previous luxury hospitality experience who excels in providing an outstanding and unique customer journey experience - Richmond Motor Group achieved the Genesis Retailer of the Year award in 2025, and now with the opening of the new prestigious showroom, it's time to grow the team.
Main Tasks and Responsibilities:
Maintain a close and personal relationship with guests and customers, helping them acquire and enjoy their Genesis products.
· Execute the customer journey in an excellent way in order to excite and generate unique experiences for our guests and customers.
· Be a Genesis ambassador by demonstrating a deep understanding of the brand, its privileged position in the market, as well as our products and services.
· Proactively generate quality contacts with guests or potential guests by detecting business opportunities through the lead management system.
· Connect with the guest/customer through a personalized process that makes them feel the centre of attention from the first moment to identify their needs and purchase motivations.
· Represent the brand and the company at regular guest/customer experience events in the local region.
· With the assistance of the management team, present winning offers, attractive and adapted to each guest, by using the tools at your disposal (static presentations, test drives, vehicle configurations, finance services or mobility services that add value to specific customer requirements.
· Detect and create closing opportunities in order to transform enquiries into sales. Make progress in the customer relationship either by closing a sale, obtaining commitments from the customer, or generating a future contact.
· Ensure that the delivery date and conditions are met for full guest/customer satisfaction, thus making the car delivery a unique experience for the guest - it should be the high point of the purchasing process.
· Conduct regular contacts with the customer to make sure that each guest is satisfied so they can become a potential promoter and provide recommendations.
· Be the first point of contact for all customer enquiries during the ownership phase.
· Drive Brand & Agent awareness through social media, events and online presence
· Excite, engage and educate all prospective and existing customers through open lines of communication and events.
· Keep all guests informed of brand and product news.
If you believe you have the ‘Emotional Spark’ that comes with an enthusiastic and motivated character, if you are obsessed with providing outstanding Customer Service, and can bring your empathetic, attentive, and friendly personality to our team, then please apply for the Genesis Personal Assistant position today.
Essential Skills, Qualifications & Behaviours:
· Excellent communication skills - the ability to lead a conversation aimed at attracting and guiding the guest to the offer that best suits their needs and requirements
· Energy and Enthusiasm - the ability to overcome difficult situations, showing perseverance, perceiving opportunities and seeking solutions.
· Open Minded – Willingness to change approach, adopting different positions in order to find more efficient solutions.
· Hard-working and committed, honest and reliable, and well presented – the ability to leave customers with a long-lasting positive impression.
· Ability to build rapport with all types of personalities.
· Desire to be a great team member.
· Excellent IT/digital skills.
The successful candidate for the Genesis Personal Assistant position will become an integral and valued part of an established multi-franchised company, that can offer on-going training and personal development.
Benefits:
· 5-Day Working Week
· Company vehicle
· 30 days holiday (including Bank Holidays or in lieu of Bank Holidays worked) – increasing with length of service
· Employee Benefit Scheme with High Street discounts
· Automatic Workplace pension scheme
· Friends and Family Car Repairs, Servicing, and MOT’s
· Preferential Car-Purchasing Schemes
· Annual Christmas Party & Awards Evening
· Employee referral bonus
Job Types: Full-time, Permanent
Pay: Up to £55,000.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Referral programme
- Store discount
Application question(s):
- Please provide details of your availability to attend an interview; days, dates, am/pm, etc
Experience:
- Car Sales / Luxury Hospitality: 2 years (required)
Licence/Certification:
- Full Driving Licence (required)
Work Location: In person
