Doc Black Ink is the first and only tattoo studio in the Metrocentre, Gateshead. With a team of outstanding artists and professional piercers, we are dedicated to providing exceptional service to our customers.
We're looking for a PART TIME customer assistant to join our front of house team. A vital element of the role is supporting client bookings and ensuring our high customer satisfaction. As we are in the Metrocentre you must be available over 7 days (including weekends) and until 9pm weekdays.
If you think you are a match, please send your CV and cover letter to [email protected], or apply through Indeed.
Key Responsibilities & Accountabilities
- Assist and support our client base, ensuring exceptional customer service is maintained at all times.
- Maintain client relationships to a high standard, professionally addressing queries, complaints, and questions. If required, escalate to the appropriate team member.
- Organise client bookings on behalf of artists, confirming the details of each appointment.
- Ability to open and close premises to ensure store security when needed.
Person Specification
- Strong interpersonal skills are preferred due to the fast-paced nature of the role. The candidate will be interacting with customers throughout the day.
- Ability to build working relationships quickly.
- Ability to engage with colleagues and customers with a professional and supporting attitude.
- Interested in the tattoo industry, with some understanding of various artist styles.
- Previous experience in a tattoo or piercing studio is preferred but not essential.
Pay: £12.71 per hour
Benefits:
- Casual dress
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Please list days that you are unavailable to work
Experience:
- Retail: 3 years (required)
- Customer service: 3 years (required)
Work Location: In person
