Send application to: [email protected]
Pay: £13.25 per hour
About the Role
Jempsons are looking for a reliable, confident and customer-focused Supervisor to join our team at Northiam.
This is a full-time supervisory position which will include responsibility for supporting the day-to-day running of the store, supervising colleagues and maintaining excellent standards of customer service.
A key part of this position will be working within and supporting our Post Office operation, so the successful applicant must be comfortable handling cash, completing Post Office transactions accurately and following all required Post Office procedures, security measures and compliance requirements.
Hours: 40-45 hours
Supervisory Duties
- Supporting the day-to-day running of the store
- Supervising and supporting colleagues during shifts
- Providing excellent customer service
- Opening and closing the store as required
- Operating tills and handling cash accurately
- Cashing up and completing relevant paperwork
- Ensuring shelves and displays are well stocked and presented
- Dealing with customer enquiries and resolving issues professionally
- Supporting and coordinating breaks and daily staff duties
- Ensuring store procedures are followed correctly
- Maintaining high standards of cleanliness and presentation
- Following company Health & Safety, security and loss-prevention procedures
- Supporting management with the smooth and efficient running of the store
Post Office Duties
- Serving customers across the Post Office counter
- Accurately processing Post Office products, services and transactions
- Handling cash and other items of value securely and accurately
- Completing required checks and following Post Office procedures for relevant transactions
- Following Post Office security procedures at all times
- Following all applicable compliance requirements, including procedures relating to customer identification and anti-money laundering
- Maintaining customer confidentiality and protecting sensitive information
- Completing all required Post Office records and paperwork accurately
- Balancing and reconciling the Post Office counter as required
- Following procedures for discrepancies and reporting any concerns promptly
- Completing and maintaining all mandatory Post Office training and accreditation required for the role
- Following all Post Office operational, security and compliance procedures
What We’re Looking For
- Previous supervisory, retail or customer service experience preferred
- Confident and responsible approach to supervising a team
- Excellent customer service and communication skills
- Reliable, trustworthy and able to work accurately
- Confident handling cash and completing financial transactions
- Good attention to detail
- Able to follow strict procedures and security requirements
- Comfortable working in a busy retail and Post Office environment
- Flexible approach to working hours between 7am and 9pm, Monday to Saturday
- Willing and able to complete all mandatory Post Office training and accreditation
- The successful applicant will be required to meet Post Office eligibility, identification, right-to-work, security and vetting requirements applicable to the role
Working Days: Monday to Saturday (Store Closed Sundays)
Days Off: Sunday plus one day off during the week
Shift Times: Earliest start 7am – latest finish 9pm
Benefits:
- Employee discount
- Free parking
- On-site parking
Job Type: Full-time
