Location
University of Warwick Campus, Coventry
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Department
People Team
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Position Type
Permanent
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Salary
£26,707 to £30,378 per annum
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About the Role
Informal Queries
For informal queries about the role, please contact Sue Horner (Head of Case Management) at
[email protected].
Flexible Working
We will consider applications for employment on a part-time or other flexible working basis (e.g. job share), despite the position being advertised as full-time.
Join our People Team and be a part of our newly formed Case Management function, playing a key role in delivering a high-quality, efficient and consistent employee relations service.
You’ll be responsible for providing proactive and professional administrative support across a wide range of case management activity. Acting as a key point of contact for managers and employees, you will offer guidance on general case queries, coordinate workflows, and support the smooth running of case processes from initial enquiry through to resolution.
There will be a particular focus on coordinating case management activities, producing high-quality documentation, arranging meetings and hearings, and maintaining accurate, up-to-date case records. You will work closely with Case Advisers, Case Managers and the wider People Team to ensure cases are progressed efficiently, deadlines are met, and processes are applied consistently.
You will also support the use of systems and trackers to produce reports, monitor performance and share insights, helping to improve visibility, consistency and continuous improvement across the service.
In this role, your days will be varied, offering lots of opportunity to build your experience, develop your skills and contribute to a high-performing team.
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About You
This position would suit a highly organised and proactive individual looking to take on a varied and fast-paced role within a professional environment.
You will have strong administrative and organisational skills, with the ability to manage multiple priorities, coordinate competing demands and work to tight deadlines while maintaining high levels of accuracy.
You will have excellent communication and customer service skills, and be confident working with a wide range of stakeholders, including managers and employees, providing clear and professional guidance.
You should be comfortable handling sensitive information with discretion and professionalism, and able to apply sound judgement when supporting case activity and escalating more complex issues where appropriate.
You will also bring a collaborative and supportive approach, alongside strong IT skills and attention to detail, recognising the importance of consistency, accuracy and teamwork in delivering an effective case management service.
For details on the experience and skills required, please refer to the
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About the Department
This role lies within the People Partnering team who are supported by the People Operations team and Centres of Excellence including Employee Relations, Talent and Development and Reward.
You’ll join a growing team of dedicated professionals who are constantly looking to improve and provide the best service possible to their stakeholders.
The team are dedicated to enabling colleagues within the institution to achieve their maximum potential and deliver the University’s three pillars: excellence, financial sustainability and rankings and reputation.
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About the University
We are a world-leading research-intensive university founded in 1965. We are ranked 74th in the world and 9th in the UK.* Additionally, 92% of our research is rated world-leading or internationally excellent.**
Find out more about us at warwick.ac.uk/about/.
- World University Ranking 2026, Complete University Guide 2026
** Research Excellence Framework 2021
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How to Apply
CLOSING DEADLINE: Thursday 18th June 2026 at 11:55pm (UK Time)
To apply, please click APPLY below and submit your application by the closing deadline.
You will be asked to include a CV and cover letter. Within these documents, please:
1. Outline your employment and education history (including your most recent employment).
2. Outline the reasons for your interest in this position.
3. Demonstrate how you meet the requirements of the role with clear reference to each of the essential and desirable criteria in the
Interview Date: To be confirmed
Start Date: 1st July 2026
Applications must be submitted by the closing deadline - you will not be able to submit an application form even if you opened it before the stated deadline. Only applications submitted through our Careers Portal will be considered.
You are welcome to include any careers breaks you may have taken (e.g. parental/caring/long-term sick leave).
Please note that if you do not evidence the essential criteria, the hiring panel may not be able to shortlist your application. For guidance on how to format a cover letter, see here.
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What we Offer
We provide a comprehensive range of benefits, including:
An attractive pension scheme.
26 days holiday plus University Christmas closure.
Generous parental/adoption leave policy.
Onsite childcare facilities.
Excellent learning and development opportunities.
We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements. Find out more about our flexible working arrangements.
We are proud to be a Living Wage employer.
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Our Commitment to Inclusion
To find out more about our commitments to equality, diversity, and inclusion, please see: Our Commitments | University of Warwick
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Right to Work in the UK
We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.
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