ROLE OVERVIEW
Job Title: Multi-Site Maintenance Operative
Reports To: Operations Manager
Location: Mobile role covering all Toast Coffee sites across Essex and Suffolk
Contract: Part-time
Hours: Flexible, to be agreed with potential for early mornings, evenings, and out-of-hours call-outs
ABOUT TOAST COFFEE
Toast Coffee is a growing independent coffee shop brand with sites across Essex and Suffolk. We're built on the belief that great coffee should feel genuinely welcoming, easy to access, consistently excellent, and run by people who really care. Our values; Genuine, Welcoming, Consistent, Easy, Love, Defend & Protect, and Never Standing Still, aren't just words on a wall. They shape how we run our shops, support our teams, and serve our guests.
As we continue to grow, keeping every site safe, functional, and looking its best matters more than ever. That's where this role comes in.
THE PURPOSE OF THE ROLE
The Handyman is responsible for keeping every Toast Coffee site safe, functional, and looking its best. Moving between sites across the estate, you'll carry out routine maintenance, respond to repair requests, and help Store Managers resolve issues quickly protecting the guest experience and keeping our equipment and buildings running smoothly.
This is a hands-on, practical role for someone who takes pride in a job well done and is happy to muck in, whatever a site needs on the day. There will be rare occasions where urgent issues need attention outside normal working hours, so some flexibility for out-of-hours or emergency call-outs is part of the role.
KEY RESPONSIBILITIES
General Maintenance & Repairs
- Carry out routine maintenance, repairs, and minor works across all Toast Coffee sites plumbing, carpentry, painting & decorating, and general fixtures and fittings
- Diagnose and fix day-to-day issues such as sticking doors, leaking taps, broken furniture, loose fittings, and general wear and tear
- Carry out basic electrical and mechanical checks, escalating to qualified contractors where specialist or certified work is required
- Maintain external areas, signage, and seating where applicable
Site Visits & Scheduling
- Plan and manage a rolling schedule of maintenance visits across the estate, prioritising urgent jobs
- Work closely with Store Managers to log, track, and close out maintenance requests
- Keep accurate records of work completed, parts used, and any outstanding issues
Emergency & Out-of-Hours Cover
- Provide out-of-hours cover for urgent issues (e.g. leaks, break-ins, equipment failure) that can't wait until the next working day
- Respond promptly to emergency call-outs, keeping the Operations Manager informed throughout
- Help minimise site downtime by resolving issues quickly or coordinating emergency contractors
WHAT WE'RE LOOKING FOR
Essential
- Proven experience in a handyman, maintenance, or facilities role
- A broad, practical skill set covering basic plumbing, carpentry, painting, and general repairs
- Full UK driving licence and access to your own vehicle/van, with willingness to travel between sites
- Comfortable working independently and prioritising your own workload across multiple locations
- A flexible, can-do attitude, with willingness to be on call for occasional out-of-hours emergencies
- Good communication skills confident liaising with Store Managers, contractors, and the wider team
Desirable
- Basic electrical or gas safety awareness (e.g. Part P, CSCS card, or similar)
- Experience maintaining hospitality, retail, or food & beverage premises
- Awareness of food hygiene and health & safety requirements in a catering environment
- A relevant trade qualification
WHAT TOAST OFFERS
- The chance to work across a growing, independent coffee brand with real character
- A supportive, people-first culture where you're trusted to get on with the job
- Competitive pay, reflective of experience
- Staff discount across all Toast Coffee sites
- Mileage/travel allowance for moving between sites
A NOTE FROM US
We don't hire for job titles at Toast we hire for attitude, capability, and fit. If you're someone who takes pride in fixing things properly, enjoys variety in your working day, and doesn't mind the odd out-of-hours call when a site needs you, we'd love to hear from you. You don't need to be the finished article. You just need to be the right person.
Pay: £13.00-£18.00 per hour
Benefits:
- Company events
- Company pension
- Employee discount
Licence/Certification:
- Driving Licence (required)
Work Location: In person
