The Company: ercol has been producing high-quality furniture for over 100 years and our passion for innovation in design and manufacturing is still as strong today. ercol continues to manufacture high quality, solid wood products at its state-of-the-art factory in Princes Risborough, Buckinghamshire as well as sourcing products from several companies around the world.
The Role: Provide an exceptional customer experience by helping customers choose high-quality furniture and home accessories while representing the ercol brand. Achieve sales targets through excellent product knowledge, relationship building, and outstanding customer service.
Experience in the furniture sector is desirable, but not essential. However, the successful candidate must be able to demonstrate a proven track record of growing and developing sales, coupled with an enthusiasm and desire to succeed.
Key Responsibilities
- Welcome customers to the showroom and provide a friendly, professional service.
- Understand customers' needs and recommend suitable furniture and home furnishing solutions.
- Demonstrate in-depth knowledge of ercol products, materials, craftsmanship, and design features.
- Advise trade customers and their clients on suitable products for their project.
- Process sales transactions accurately.
- Build lasting relationships with customers and provide after-sales support where required.
- Maintain attractive showroom displays and ensure products are presented to a high standard.
- Assist with stock management, deliveries, and inventory checks.
- Meet individual and team sales targets.
- Handle customer enquiries and resolve complaints professionally.
- Follow company policies and health and safety procedures.
Skills and Qualifications
- Previous experience in retail sales, preferably in furniture, interiors, or luxury retail.
- Excellent communication and interpersonal skills.
- Passion for home furnishings and interior design.
- Strong customer service and selling skills.
- Ability to work both independently and as part of a team.
- Good organisational and time-management skills.
- Basic computer knowledge.
- Able to work weekends and public holidays.
Personal Qualities
- Friendly and approachable.
- Professional appearance and attitude.
- Enthusiastic and motivated to achieve sales goals.
- Detail-oriented with a commitment to excellent customer service.
- Willingness to continuously learn about new products and collections.
This role is ideal for someone who enjoys interacting with customers, has a passion for quality furniture and design, and thrives in a customer-focused retail environment.
Remuneration and benefits
- Basic salary with commissions.
- Be part of a new growing business underpinned by a century old UK based brand.
Work Location: In person
