Job Overview
We are a growing accident management company providing replacement vehicles to customers following a road traffic accident. We are looking for a highly organised and customer-focused Claims Administrator to support the smooth handling of new claims and customer enquiries from initial contact through to resolution.
Responsibilities
- Maintaining front office duties
- Manage customer enquiries by telephone, email, and in person.
- Prepare correspondence and documentation relating to active claims.
- Assist with general administrative duties to support the efficient operation of the department.
- Ensuring all stationary and office trays are topped up for reception
- Liaise with customers, insurers, solicitors, and other third parties to progress claims.
- Vetting & Taking down new claims
- Setting up files
- Client file handling
- Checking in & out vehicle
- FNOL Experience required
Requirements
- Previous clerical or administrative experience is preferred
- Excellent organisational skills with the ability to manage multiple tasks effectively
- Strong attention to detail and accuracy in record keeping
- Good communication skills, both written and verbal
- Proficient in Microsoft Office Suite or similar software programmes
- Ability to work efficiently under pressure in a fast-paced environment
- Professional demeanour with excellent customer service skills
Pay: £27,000.00-£30,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Experience:
- FNOL or Motor Claims: 1 year (required)
Work Location: In person
