At Young Living Europe Ltd, we are passionate about delivering premium, responsibly sourced wellness products to our customers across Europe. Our success is powered by our people and a strong commitment to operational excellence, sustainability, and outstanding customer experience.
We are now looking for a customer-focused and proactive Member Services Advisor to join our Member Services team and support our customers across the UK and European markets.
This role is hybrid, working predominantly from home, with 4 days per year required in our London office at Chiswick Park as part of the working arrangements.
What We are Looking For
Are you are someone who enjoys helping people, solving problems, and delivering an exceptional customer experience?
You will be confident communicating by phone, email, chat and, where required, in person, providing accurate and professional support to existing and potential Young Living customers.
You will thrive in a fast-paced environment, demonstrate strong attention to detail, and be comfortable managing customer queries with patience, professionalism and a positive “can do” attitude. You will also enjoy working as part of a supportive team while taking ownership of your own workload and customer interactions.
Why this role?
The Member Services Advisor supports customers across our European and UK markets through the provision of excellent customer service and the maintenance of high service standards. The role is part of the Member Services Team, which strives to ensure every existing and potential Young Living Member’s experience is exceptional.
Key Responsibilities
- Communicate with customers by phone, email, chat or in person, providing excellent, accurate and timely support across the UK and European markets
- Respond to member queries and requests in a professional and customer-focused manner
- Ensure customer service standards are met or exceeded
- Identify problems with member accounts and/or orders and resolve them appropriately
- Maintain regular communication with your line manager, reporting issues and feedback on behalf of customers
- Travel to assigned regions to attend conventions, training sessions and meetings as needed and as directed by management
Key Competencies
- Strong customer focus with “can do” attitude
- Professional and approachable communication style
- Solution focused with strong commercial judgement
- Team Player
- Adaptable and comfortable in a fast-paced environment
- Growth mindset
Knowledge & Skills
- Fluent English and German communication skills, both written and verbal· Additional European languages skills would be a definite advantage
- Ability to communicate clearly and professionally with customers and internal stakeholders
- Strong administrative and organisational skills
- Ability to use customer service systems and follow internal processes accurately
- Confidence in handling customer queries across phone, email and chat
Experience
Essential:
- Previous experience working in a customer service, contact centre or call centre environment
- Experience handling customer queries professionally and accurately
- Experience working to service standards, deadlines or customer response targets
Desirable:
- Experience supporting customers across multiple European markets
- Additional European language skills
- Experience in the wellness, beauty, personal care
- Experience working remotely or as part of a dispersed hybrid team
What We Offer
We believe in rewarding our people and supporting their wellbeing and growth:
- Enhanced pension contribution – 8% employer contribution
- Private medical and dental insurance
- Life assurance and Income Protection Insurance cover
- Hybrid working model for better work-life balance
- Wellness programme, including incentives for personal wellbeing and company recharge days
- Cycle to Work Scheme
- 25 days annual leave + bank holidays increasing with length of service
- Opportunity to work in a collaborative and supportive environment
- Ongoing learning and development opportunities
- A culture that values continuous improvement and teamwork
If this role sounds like a great fit for your skills and career goals, we would love to hear from you. Apply today and become part of our growing team!
Job Types: Permanent, Full-time
Pay: £25,200.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
Application question(s):
- Do you hold the legal right to work in the UK that permits you to enter into a permanent employment contract? This role is not sponsored.
- Do you speak German fluently?
Experience:
- Customer Care: 2 years (required)
Work Location: Hybrid remote in London W4 5YS
