Customer Experience Coordinator
Responsibilities
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Respond to customer enquiries via telephone and email, providing a professional and efficient service.
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Process sales orders and purchase orders accurately and in a timely manner.
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Monitor and manage shared inboxes and undertake administrative tasks to support the wider Customer Experience team.
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Produce and issue order acknowledgements and provide customers with delivery updates.
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Liaise with internal departments including Logistics, Purchasing, Production and Accounts to ensure smooth order fulfilment.
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Ensure orders are processed efficiently and handed over to Procurement and Production teams in line with delivery requirements.
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Maintain accurate customer and order information within company systems.
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Handle incoming calls and customer enquiries while meeting service level expectations.
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Support the delivery of an excellent customer experience throughout the order lifecycle.
Knowledge and Skills
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Previous experience in a customer service, customer support, sales administration or order processing role.
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Experience supporting customers purchasing technical or engineered products would be advantageous.
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Excellent written and verbal communication skills.
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Strong organisational skills with the ability to manage multiple priorities and deadlines.
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Good IT skills and confidence using CRM, ERP or business systems.
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Strong attention to detail and accuracy when processing orders and customer information.
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Commercial awareness and an understanding of customer service best practice.
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Interest in technical products and solutions.
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Ability to build positive working relationships with customers and internal stakeholders.
If you feel you're the right fit for this position, please click ‘Apply’ to join our team!
Please note: We operate an exclusive recruitment partnership with Owen Daniels and therefore kindly request no agency contact.
For any recruitment-related enquiries, please contact Owen Daniels directly.
