Nirvana Spa & Leisure Limited is a family-owned business with over 50 years of experience creating exceptional wellbeing, leisure, and hospitality experiences. Since 1972, we have remained committed to helping our guests relax, recharge, and feel their very best.
Today, our collection includes Nirvana Spa, Pulse 8 Gym, and West Court Retreat, our luxury wellness hotel. Together, these businesses offer a unique blend of spa, fitness, health, and hospitality services, delivered by a passionate team dedicated to outstanding customer care.
As a family-run business, employing over 500 people, we take pride in our supportive culture, long-standing values, and commitment to providing memorable experiences for every guest who visits us.
At Nirvana Spa, we pride ourselves in our unrivalled facilities, however the level of Customer Service that we offer is ultimately what creates the overall excellence that we expect our customers to experience.
Our customers' journey often begins in our Spa Services department, either via Email or over the phone. As a member of the Spa Services team you will be passionate about our offerings, thrive in a high energy and fast paced setting and be keen to use your knowledge to accommodate as much of our customer's request as possible.
The Spa Services Advisor role entails checking customers in and out of Nirvana Spa, answering general spa and membership questions with knowledgeable responses and handling bookings accurately and efficiently.
This is a fantastic opportunity for individuals that have a flair for excellent customer service, have great attention to detail and are excited by building relationships with Nirvana Spa Customers.
What you’ll do:
Key responsibilities of this role will include:
- Deliver excellent customer service at all times.
- Complete all aspects of spa bookings and membership administration correctly and efficiently, face to face, by telephone and by email.
- First response to daily issues, customer queries and complaints.
- Ensure personal targets and department expectations are met.
- Available to work a rota with a range of shifts including daytime, evenings, weekends and bank holidays.
Who you’ll be:
The successful applicant will be able to demonstrate:
Essential attributes
- Previous customer service experience.
- Be numerate accurate and diligent.
- Ability to work in a team, independently and prioritise the work load.
- Self-motivated and proactive.
- Flexible towards working hours.
- Have a good understanding of computer based programs, including Microsoft.
Desirable:
- Previous experience in a leisure based role, including membership administration.
Pay: £13.00-£13.50 per hour
Benefits:
- Company pension
- Employee discount
- Flexible schedule
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Sick pay
Work authorisation:
- United Kingdom (required)
Work Location: In person
