About Gigacycle
Gigacycle is a growing UK IT Asset Disposal (ITAD), secure data destruction and IT lifecycle services provider.
We work with organisations across the UK to securely collect, process, reuse, remarket and recycle IT equipment, alongside providing a growing range of IT lifecycle services.
As Gigacycle continues to grow, we are looking for an experienced, highly organised and proactive Logistics & Operations Manager to take ownership of our day-to-day logistics operation while supporting the smooth, safe and efficient running of our operational facility.
The Role
This is a varied operational management position combining logistics, transport planning, operational administration, Health & Safety coordination, fleet management, purchasing and site operations.
Logistics will remain a major part of the position. You will plan nationwide collections, manage drivers, optimise routes and vehicle utilisation and ensure customers receive an excellent collection service.
Alongside this, you will help coordinate the day-to-day operational requirements of the site, including Health & Safety administration, equipment checks, maintenance schedules, operational supplies, packaging stock and general operational administration.
We are looking for someone who enjoys taking ownership, creating structure and making sure things get done.
The right person will naturally look around an operation and ask:
"What needs doing, what needs improving, and how can we make this operation safer, more organised and more efficient?"
Key Responsibilities
1. Transport & Collection Planning
- Plan and coordinate customer collections throughout the UK.
- Create efficient daily and weekly vehicle schedules.
- Allocate appropriate drivers and vehicles.
- Optimise routes to minimise unnecessary mileage and travelling time.
- Group collections geographically wherever practical.
- Consider vehicle capacity, payload and equipment quantities when planning.
- Plan overnight stays and multi-day routes where commercially appropriate.
- Manage urgent and short-notice collections.
- Maintain forward visibility of fleet capacity and upcoming workload.
- Identify opportunities to combine collections and deliveries.
2. Driver Management
- Manage the day-to-day workload of Gigacycle's drivers.
- Provide drivers with clear collection instructions.
- Conduct operational briefings where required.
- Monitor driver punctuality, performance and customer service.
- Coordinate driver availability, holidays and absence with management.
- Investigate failed, delayed or problematic collections.
- Maintain high standards of driver professionalism.
- Support and coach drivers where improvements are required.
- Create a culture of accountability within the logistics function.
3. Fleet Utilisation & Efficiency
Take ownership of improving the utilisation and productivity of Gigacycle's vehicle fleet.
Monitor areas including:
- Vehicle utilisation
- Vehicle payload
- Collections per vehicle
- Collections per driver
- Empty mileage
- Total mileage
- Fuel usage
- Driver overtime
- Vehicle downtime
- Cost per collection
Regularly identify opportunities to reduce unnecessary transport costs and improve efficiency.
4. Collection Preparation
Ensure every collection is properly prepared before the vehicle leaves the site.
Review:
- Customer location
- Customer contact
- Collection time/window
- Equipment quantities
- Estimated collection weight
- Access restrictions
- Parking/loading restrictions
- Floors and lift availability
- Pallet requirements
- Cage requirements
- Manual handling requirements
- Specialist equipment requirements
- Security requirements
- Customer-specific instructions
Where information is incomplete, proactively obtain clarification before resources are dispatched.
5. Live Transport Management
Act as a central point of contact for the fleet throughout the working day.
Manage:
- Traffic delays
- Customer delays
- Collection overruns
- Access problems
- Vehicle breakdowns
- Unexpected additional equipment
- Driver issues
- Same-day schedule changes
- Urgent collection requirements
Ensure customers and internal teams are proactively informed where plans change.
6. Fleet Management
Coordinate the operational requirements of the company vehicle fleet, including:
- Servicing
- MOTs
- Repairs
- Tyres
- Vehicle inspections
- Driver vehicle checks
- Defect reporting
- Breakdown arrangements
- Vehicle cleanliness
- Maintenance schedules
- Vehicle documentation
Work with garages and external suppliers to minimise vehicle downtime.
OPERATIONS RESPONSIBILITIES
7. Health & Safety Coordination
Support management in maintaining a safe and well-organised working environment.
Responsibilities will include:
- Maintaining Health & Safety records and documentation.
- Coordinating routine workplace inspections.
- Ensuring scheduled H&S checks are completed.
- Maintaining accident and near-miss records.
- Following up outstanding H&S actions.
- Maintaining relevant operational risk assessments.
- Supporting toolbox talks and safety briefings.
- Maintaining inspection and compliance schedules.
- Ensuring appropriate safety signage is displayed.
- Monitoring PPE availability and requirements.
- Ensuring fire exits and emergency routes remain clear.
- Coordinating routine fire safety checks.
- Monitoring first aid supplies.
- Supporting accident and incident investigations.
- Escalating Health & Safety concerns to senior management.
- Helping maintain a strong Health & Safety culture across the operation.
The role will coordinate and administer Health & Safety activities while working with senior management and competent external H&S advisers where specialist advice is required.
8. Forklift & Operational Equipment Checks
Help ensure operational equipment is properly inspected, maintained and available.
Responsibilities include:
- Ensuring daily/weekly forklift checks are completed and recorded.
- Maintaining forklift inspection records.
- Monitoring servicing schedules.
- Coordinating repairs and maintenance.
- Maintaining LOLER/thorough examination schedules where applicable.
- Reporting and following up equipment defects.
- Ensuring defective equipment is appropriately taken out of service.
- Monitoring authorised forklift users.
- Maintaining relevant training records.
- Coordinating maintenance of other operational equipment.
This may include equipment such as:
- Forklifts
- Pallet trucks
- Scales
- Loading equipment
- Warehouse equipment
- Cages and trolleys
- Data destruction equipment
- Other operational machinery
9. Operational Maintenance Schedule
Maintain a central schedule covering routine operational inspections, servicing and maintenance.
This should provide management with clear visibility of upcoming requirements including:
- Vehicle servicing
- MOTs
- Forklift servicing
- Forklift examinations
- Equipment maintenance
- Fire safety inspections
- Alarm/security system servicing
- First aid requirements
- PPE requirements
- Operational machinery servicing
- Building maintenance requirements
Ensure upcoming requirements are identified early rather than becoming reactive operational problems.
10. Packaging & Operational Supplies
Take responsibility for monitoring and ordering routine operational supplies.
This may include:
- Pallets
- Cardboard boxes
- Laptop boxes
- Monitor boxes
- Packaging materials
- Bubble wrap/protective packaging
- Pallet wrap
- Tape
- Labels
- Security seals
- Cable ties
- PPE
- Cleaning supplies
- Warehouse consumables
- Printer labels and operational stationery
Maintain sensible minimum stock levels so critical supplies do not unexpectedly run out.
11. Purchasing & Supplier Coordination
Coordinate routine operational purchasing within agreed authority levels.
Responsibilities include:
- Requesting supplier quotations.
- Raising or requesting purchase orders where applicable.
- Comparing supplier pricing.
- Ordering approved operational supplies.
- Monitoring deliveries.
- Resolving incorrect or missing orders.
- Maintaining relationships with operational suppliers.
- Identifying opportunities to reduce purchasing costs.
- Periodically reviewing supplier pricing.
Significant expenditure should continue to require appropriate management approval.
12. Operational Stock Control
Implement simple controls for frequently used operational consumables.
Monitor:
- Current stock
- Minimum stock levels
- Usage
- Reorder requirements
- Supplier lead times
- Unusual increases in consumption
The objective is to prevent both unnecessary overstocking and operational disruption caused by running out of essential supplies.
13. Operational Administration
Provide administrative support to the wider Operations function.
This may include:
- Maintaining operational spreadsheets and trackers.
- Maintaining maintenance records.
- Filing compliance documentation.
- Maintaining supplier information.
- Recording vehicle information.
- Maintaining driver documentation.
- Monitoring inspection schedules.
- Producing simple operational reports.
- Coordinating service appointments.
- Obtaining quotations.
- Maintaining operational calendars.
- Following up outstanding actions.
- Preparing information for management meetings.
- Supporting internal and external audits.
14. Security & Chain of Custody
Because Gigacycle handles IT equipment and data-bearing assets, security is central to our operation.
Ensure transport and operational activities follow Gigacycle's security and chain-of-custody procedures.
Responsibilities include:
- Secure transportation of IT assets.
- Correct collection documentation.
- Appropriate handling of data-bearing equipment.
- Vehicle security procedures.
- Operational security procedures.
- Incident escalation.
- Maintaining appropriate records.
- Supporting compliance with Gigacycle's information security requirements.
15. Customer Experience
Our logistics operation is often the customer's main physical interaction with Gigacycle.
Ensure our collection service remains:
- Professional
- Reliable
- Secure
- Helpful
- Well organised
- Communicative
Investigate collection issues and identify actions to prevent repeat problems.
16. Logistics & Operational Cost Control
Develop a strong understanding of the cost of running the logistics and operational functions.
Monitor areas including:
- Fuel
- Mileage
- Driver overtime
- Hotels
- Tolls
- Parking
- Vehicle maintenance
- External transport
- Courier costs
- Failed collections
- Vehicle downtime
- Packaging expenditure
- PPE
- Operational consumables
- Equipment maintenance
Look for sensible opportunities to reduce costs without compromising safety, security or customer service.
17. Third-Party Transport
Where Gigacycle's own fleet isn't the most appropriate option:
- Source suitable transport partners.
- Obtain competitive quotations.
- Coordinate collection requirements.
- Verify appropriate security requirements.
- Monitor supplier performance.
- Ensure appropriate chain-of-custody requirements are maintained.
18. Sales-to-Operations Handover
Work closely with Sales and Account Management to ensure collections are booked correctly.
Challenge incomplete collection requests and ensure sufficient information is obtained before resources are committed.
Provide feedback where inaccurate information creates unnecessary cost or operational problems.
19. Warehouse & Operations Coordination
Maintain strong communication between Logistics and the Warehouse.
Ensure appropriate visibility of:
- Large incoming collections
- High-volume projects
- Palletised loads
- Unusual equipment
- Data destruction requirements
- Equipment requiring specialist handling
- Expected vehicle arrival times
Help create a seamless:
Customer → Collection → Transport → Warehouse → Processing
workflow.
Key Performance Indicators
Performance will be measured across both Logistics and Operations.
Logistics
- On-time collection rate
- Successful first-time collection rate
- Vehicle utilisation
- Empty mileage
- Cost per collection
- Fuel efficiency
- Driver productivity
- Driver overtime
- Vehicle downtime
- Customer complaints
Operations
- H&S inspections completed on schedule
- Outstanding H&S actions
- Forklift/equipment checks completed
- Maintenance completed before due dates
- Vehicle compliance completed before due dates
- Critical operational stock-outs
- Operational purchasing against budget
- Equipment downtime
- Administrative/compliance records maintained
- Audit actions completed within agreed timescales
Security & Compliance
Target: 100% compliance with required security, chain-of-custody and operational procedures.
Candidate Profile
We're looking for someone who is:
- Extremely organised
- Proactive
- Practical
- Calm under pressure
- Commercially minded
- Confident managing people
- Comfortable managing multiple priorities
- Strong with systems and spreadsheets
- Good at administration
- Comfortable dealing with suppliers
- Customer focused
- Security conscious
- Health & Safety conscious
- Comfortable challenging inefficient processes
- Naturally accountable
- Interested in continuous improvement
We particularly want someone who notices things.
Someone who sees that a forklift inspection is approaching, packaging stock is getting low, a vehicle service is due, a driver route is inefficient or a safety action hasn't been completed — and deals with it before it becomes a problem.
Experience
Experience within one or more of the following would be advantageous:
- Logistics management
- Transport management
- Operations management
- Transport planning
- Fleet management
- Warehouse operations
- Health & Safety administration
- Waste/recycling
- Distribution
- Secure logistics
- IT Asset Disposal (ITAD)
- Field service operations
Previous ITAD experience is advantageous but not essential.
What Success Looks Like
Within the first six months, we would expect the successful candidate to have:
- Taken ownership of daily transport planning.
- Improved vehicle utilisation.
- Improved route efficiency.
- Established meaningful logistics KPIs.
- Reduced avoidable transport costs.
- Improved driver accountability.
- Created clear operational maintenance schedules.
- Improved Health & Safety administration.
- Established reliable equipment inspection records.
- Implemented better packaging and consumables stock control.
- Improved operational purchasing.
- Improved communication between Sales, Logistics and Warehouse.
- Reduced the number of routine operational issues requiring senior management involvement.
Most importantly, you will have helped create a safer, more organised, efficient and scalable operation capable of supporting Gigacycle's continued growth.
Why Join Gigacycle?
This is an opportunity to take genuine ownership within a growing business.
We aren't looking for someone to simply maintain a transport schedule.
We are looking for someone who wants to own, organise and continually improve a significant part of our day-to-day operation.
If you're the type of person who enjoys bringing structure to a busy environment, solving operational problems and making sure things get done properly, we'd like to hear from you.
Pay: £32,932.44-£37,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Application question(s):
- How many years of experience do you have in logistics, transport or operations management?
- Have you had direct responsibility for planning and coordinating a vehicle fleet and managing drivers?
- Have you been responsible for operational Health & Safety tasks such as workplace inspections, risk assessments, equipment checks, maintenance schedules or closing H&S actions?
- Which of the following have you personally been responsible for?
- Please briefly describe an operational improvement you personally introduced that reduced cost, improved efficiency, improved safety or solved a recurring logistics problem. What was the result?
Work Location: In person
