Job Overview
At the Abbotsford Hotel we pride ourselves in ensuring every guest has an exceptional experience, first impressions and leaving on a positive note are a crucial part in this. As a receptionist you are often the first and last point of contact for our guests, therefor you will play a key role in creating a welcoming environment and memorable experience from the moment a guest arrives.
We are seeking a candidate who takes pride in their role, anticipates and exceeds guests needs and approached every shift with professionalism and attentiveness.
What you’ll be doing
- Welcome our guests in a professional and friendly manner
- Check guests in and out accurately and efficiently
- Manage and book reservations, amend where required
- Answer telephone calls, emails and online enquires promptly
- Co-ordinate with other departments to ensure an all-round smooth experience
- Ensure the front desk area remains organised and presentable
What matters to us
We hire for attitude as much as experience. You’ll fit in well if you:
Treat others with respect and kindness, whether it’s guests or teammates
Take accountability for your role and the experience you help create
Enjoy being part of a team and bring strong team spirit
Take pride in delivering great service and the small details that make a difference
Stay calm and positive in a busy environment
Experience Requirements
- Previous experience in a customer facing role
- Strong organisational and communication skills
- Professional, friendly and approachable manner
- Ability to remain composed and efficient under pressure
- High level of attention to detail and accuracy
- Flexible availability as weekend work is required
Desirable Experience
- Previous receptionist experience or strong transferrable skills
- Experience using hotel management systems or something of similarity
- Knowledge of local attractions and tourism
- Additional language skills
Why join us?
Competitive hourly pay plus tips
Staff meals provided on shift
Employee discounts on food, drink, and stays
Enhanced maternity leave to support you and your family
Regular staff socials and team events
A genuinely supportive, close-knit team environment
The chance to work in a venue that’s part of the local community—not just another stop
If you’re someone who enjoys making people feel welcome and wants to be part of a team that cares about doing things properly, we’d love to hear from you.
Pay: Up to £12.71 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
Work Location: In person
