AG Hotels is seeking a dedicated and customer-oriented individual to join our team as a Hotel Night Receptionist. As a night receptionist, you will be responsible for providing excellent customer service and ensuring the smooth operation of the hotel during the night shift.
Responsibilities:
- Greet and check-in guests arriving during the night shift
- Assist guests with inquiries, requests, and provide information about the hotel and local area
- Handle guest complaints or issues promptly and professionally
- Manage the check-out process and ensure accurate billing
- Handle cash and credit card transactions accurately
- Maintain the front desk area, ensuring it is clean, organized, and presentable
- Monitor security cameras and ensure the safety and security of guests and the premises
- Perform administrative tasks, such as updating guest records and making reservations
- Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction
- Handle emergency situations and follow appropriate procedures
Requirements:
- Previous experience in a similar role is preferred but not essential
- Excellent interpersonal and communication skills
- Strong customer service orientation
- Ability to handle multiple tasks and work under pressure
- Attention to detail and problem-solving skills
- Knowledge of hotel operations and basic computer skills
- Availability to work overnight shifts, including weekends and holidays
- Professional appearance and demeanor
Pay: £12.85 per hour
Benefits:
- Employee discount
- Referral programme
Ability to commute/relocate:
- Huddersfield HD2 2EA: reliably commute or plan to relocate before starting work (required)
Work Location: In person
