Wholesale Food Service - Telesales & Customer Support
About Robinson Wholesale
We are a family-owned food manufacturer and wholesaler based in Allostock, Knutsford. Our onsite manufacturing unit specialises in chilled products, our offerings include pasta sauces for schools, sandwich fillings, and deli items supplied to both local businesses and nationwide. Our wholesale distribution includes ambient, chilled and frozen food products.
As part of our continued expansion, we are looking for an ambitious Telesales person to join our sales team. This is an excellent opportunity for an experienced sales professional who enjoys building customer relationships, generating revenue and developing accounts.
The Role
You will be responsible for contacting customers for orders, providing updates on deliveries and stock issues, and ensuring customers are kept informed whenever problems arise.
You'll work with existing customers ranging from small independent businesses to large organisations across the country, becoming a trusted contact within Robinson Wholesale.
While you will be part of a supportive team, you'll also be given the autonomy to manage your workload, make decisions, and take responsibility for delivering results.
Key Responsibilities
- Proactively contact customers to generate orders and increase shopping basket average vales.
- Processing your own orders and completing data entry accurately.
- Identify opportunities to upsell, cross-sell and introduce new product ranges.
- Develop and grow existing customer accounts through regular communication and relationship building.
- Acting as a primary point of contact for customer enquiries.
- Providing updates to customers regarding deliveries, stock shortages, pricing changes and service issues.
- Analyse sales reports and customer buying trends to identify growth opportunities.
- Provide feedback on customer activity during sales meetings.
- Working towards sales targets while maintaining excellent customer service standards.
- Supporting the wider team when required and contributing to the continued growth of the business.
What We're Looking For
Essential
- You must have telesales or outbound sales experience.
- Confidence making outbound calls and developing business over the phone.
- Strong organisational skills and attention to detail.
- Ability to identify sales opportunities and close business effectively.
- Good problem-solving abilities.
- Comfortable handling difficult conversations when necessary.
- Competent using computer systems. Knowledge of Sage 200 would be an advantage but computer literacy is absolutely essential
- Ability to work independently and manage a busy sales workload.
Desirable
- Experience within Wholesale foodservice, distribution or a related industry.
- Using CRM software and analysing information
- Experience managing a portfolio of customer accounts.
- Experience working in a fast-paced sales environment.
What We Offer
- Monday to Friday working hours to 8am - 4pm – no weekends.
- A supportive and friendly working environment with casual dress
- Autonomy to manage your accounts and sales activity.
- A varied role where no two days are the same.
If have a minimum of 2 years telesales experience and importantly a passion for sales and account development, we'd love to hear from you.
Please note:
Our location is semi-rural with no public transport you must have your own transport.
We do not offer sponsorship or relocation packages.
Pay: From £28,080.00 per year
Benefits:
- Casual dress
- Discounted or free food
- Free parking
- On-site parking
Experience:
- Sales: 2 years (required)
Work Location: In person
