Please note that the advertised salary for this position is subject to the pending 2026/2027 national pay award. The final salary will be adjusted accordingly once this has been agreed.
Join a team that makes a real difference every day. We’re looking for someone friendly, motivated and committed to excellent customer service to support customers and libraries across Ceredigion.
Key Responsibilities
- First point of contact for face-to-face customer enquiries.
- Support library duties including issuing, returning and shelving stock.
- Validate documents (DBS, Blue Badges, certificates, ID).
- Manage challenging interactions and resolve complaints.
- Handle payments and accurately reconcile daily takings.
- Maintain accurate records on CRM and the LMS.
- Represent the Council in a professional, supportive manner.
Requirements
- GCSEs including English/Welsh and Maths or relevant experience.
- Welsh & English skills.
- Customer service experience.
- Positive, flexible attitude and commitment to learning.
Why work for Team Ceredigion?
- Flexible working where possible.
- Excellent training and development.
- Generous leave and Local Government pension.
- Staff wellbeing support and discounts.
- Inclusive culture that values bilingualism.
Job Description and Person Specification
Team Ceredigion Information Pack
For further information please contact: Joy Lake – [email protected]
Note: We reserve the right to extend the application closing date.
