We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands.
With over 2,600 employees, our people are the reason we are so successful. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.
We have an exciting opportunity to join #TeamEMR as a Senior Commercial Insights Manager.
Please note that this is an 18-month fixed-term contract (FTC) to cover maternity leave.
In this role, you will lead EMR’s commercial insights and analysis activity, combining customer research with robust revenue reporting to understand performance and identify growth opportunities.
You will manage and develop a high-performing team, oversee forecasting and financial modelling to maximise ROI, and act as a key link across departments – championing commercial thinking and delivering initiatives that grow passenger revenue.
What else you’ll be involved in:
Strategy & Insight
Develop and deliver the commercial analysis and insights strategy, providing robust revenue reporting and actionable insight to inform wider commercial plans.
Lead customer and market research projects, building strong business cases and ensuring outcomes directly shape strategy.
Provide clear, tailored analysis to senior stakeholders to support data-driven decision-making.
Financial Planning & Performance
Oversee annual budgets and quarterly forecasts across passenger revenue, car parks and commissions.
Monitor and mitigate commercial risks, protecting revenue through periods of change and operational disruption.
Ensure commercial programmes and initiatives are optimised to deliver expected revenue benefits.
Leadership & Commercial Culture
Lead and develop a high-performing Commercial Insights team, setting clear priorities and supporting capability growth and succession planning.
Champion commercial thinking across the business, educating stakeholders on revenue drivers and influencing decision-making.
Represent the business at industry forums, maintaining expertise in rail demand and advocating organisational interests.
What we need from you:
Strong analytical expertise in data analysis, forecasting, financial modelling and visualisation.
Highly commercially astute, able to interpret performance drivers and influence outcomes.
Proven leader with experience developing high-performing teams.
At least 3 years’ experience leading a data or insights team, with a proven ability to develop capability and deliver high-quality outputs.
Strategic thinker with excellent problem-solving skills.
Confident communicator, able to translate complex data into clear insight for varied audiences.
Highly organised, with strong attention to detail and workload management experience.
Advanced user of Excel, Power BI and Tableau.
Educated to degree level or equivalent.
Experience or knowledge of UK rail revenue processes and industry systems (e.g. LENNON, ORCATS, MOIRA) is advantageous but not essential.
As well as a competitive salary, we’ll also offer you:
An excellent defined benefit pension scheme
32 days’ holiday per year, rising to 34 after 2 years
Flexible working hours
Free First Class duty travel on the EMR network
Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER
75% discount on national leisure travel (inc partner and dependants)
Friends and Family discounted tickets on the EMR network
Various training opportunities
Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!
EMR has a hybrid working policy which is applicable for this role. This means the role can be based at home 2-3 days per week and on site 2-3 days per week. Should you wish to work full time on site, this is also an option.
We are open minded to applications from people who wish to have flexible working. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
