About IMPAKT Housing & Support
IMPAKT Housing & Support has been providing homes and support to people with complex needs since 1991. We are a Registered Social Landlord, registered charity, and Psychologically Informed Environment (PIE) provider, and we take all three seriously. We directly house over 400 people across Bedfordshire, Cambridgeshire, and Northamptonshire who have experienced homelessness, domestic abuse, or trauma, and we work hard every day to make sure that a home with IMPAKT is the stable foundation from which people can rebuild their lives.
Beyond our directly managed provision, we deliver domestic abuse outreach services across the East of England, operate a community food larder, and run social enterprise retail stores. We are also developing a growing partnership housing model, working alongside specialist third-sector organisations across the Southwest, Kent, and North and South Yorkshire to extend our reach.
Our approach is rooted in trauma-informed, psychologically informed practice. We believe that understanding what has happened to someone, rather than focusing solely on their presenting behaviour, is the key to supporting lasting change. It shapes how we design our services, how we train our staff, and how we show up for the people we support every single day.
We are a registered provider and charity, and we take our responsibilities seriously. We maintain high occupancy, low rent arrears, and strong governance standards because sustainable, well-run services are how we protect the people who depend on us.
We look for staff who are genuinely motivated by making a difference, people who will go the extra mile not because they are told to, but because they care. In return, we offer a competitive remuneration package, real investment in your development, and a working environment where your contribution to ending homelessness is recognised and valued.
Main Duties and Responsibilities:
- Act as the first point of call, answering telephones, taking messages and resolving queries wherever possible.
- Maintain the security and safety of the residents and building by undertaking site walks, monitoring CCTV, assisting with room checks and ensuring guests are aware of all relevant procedures.
- Check fire safety equipment is adequate and report any health & safety or repair requirements, maintaining records as required.
- Work as part of the housing team to ensure that voids are processed promptly.
- Manage the processing of referrals to the service and update support staff as necessary.
- Assist Housing Coaches in supporting residents to maintain their accommodation.
- Accept cash rent payments from residents and update the resident rent accounts. Complete daily and weekly cashing up, manage petty cash and report accurately to
- Finance in line with IMPAKT Housing & Support’s processes. Provide administrative support including written correspondence, telephone calls, distribution of mail, maintaining manual and electronic records etc
Additional Duties and Responsibilities:
- Communicate effectively with external professionals & contractors.
- Be instrumental in promoting excellent safeguarding practices in conjunction with Local Authority and IMPAKT Housing & Support’s safeguarding policies.
- Ensure full understanding and operation of In-Form Project Management System and ensure client details are updated as appropriate.
- Participate fully as a member of the team to ensure that services are provided and maintained to a high standard.
- Be flexible to the changing needs of the Housing services, IMPAKT Housing & Support and its service users.
- Abide by all IMPAKT Housing & Support staff and working policies and procedures.
- Promote the aims and purposes of the supported accommodation services and IMPAKT Housing & Support.
- In addition to the duties set out in this job description, the post holder may at times be required to undertake additional or other duties to meet the needs of IMPAKT Housing & Support.
SKILLS & EXPERIENCE REQUIRED:
- Will ideally have experience of working with vulnerable people in a supportive environment.
- Minimum Level 2 Certificate in supporting people at risk of homelessness, or equivalent in social care, support services etc is desirable.
- Good written and verbal communication skills and the capacity to engage and communicate with individuals at all level.
- Willingness to develop within the job and undergo relevant training.
- Friendly personality with a good sense of humour.
- Clean enhanced DBS check.
BENEFITS:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Wellness programme
- Referral scheme
- Eye Care scheme
- Training and development opportunities
- Award winning company
SCHEDULE:
37.5 hours per week, Monday to Friday, 9AM-5PM for a fixed term, 3rd Aug 2026 - 2nd Aug 2027
Job Types: Part-time, Permanent
Pay: £24,785.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Application question(s):
- Describe how your previous experience is relevant to this role:
- What about this role excited you and made you want to apply?
Work Location: In person
