Job Summary
We are looking for a flight industry specialist who brings deep expertise in airline content, GDS systems, and travel-tech platforms. This role sits within our Product team and is focused on ensuring we source, manage, and surface the highest-quality flight content to our customers. You will bring first-hand knowledge of how flight distribution works, from GDS and NDC to airline APIs and data feeds, and use that expertise to shape our platform and content strategy. A background in product management is beneficial but not the primary driver; what matters most is your ability to understand, interrogate, and improve how flight content flows through our systems.
Hours - 09:00 until 17:30. Home based role with occasional travel to our Horley site up to a maximum of 4 times per year.
Duties
- Apply deep knowledge of flight content distribution (GDS, NDC, airline direct APIs) to assess, onboard, and optimise flight content sources.
- Act as the internal subject matter expert on flight content, advising on availability, quality, fare structures, and technical integration options.
- Identify gaps and issues in flight content performance and drive solutions in collaboration with engineering and data teams.
- Communicate effectively with aggregator and airline partners to understand their product offerings and find the most effective integration approach.
- Own the end-to-end delivery of content and platform enhancements, from problem definition through to launch and post-launch review.
- Translate flight industry knowledge and business goals into clear, actionable product requirements and user stories.
- Use qualitative and quantitative data to identify content gaps and booking drop-off points to improve the customer journey.
- Identify operational fulfilment opportunities and recommend/develop optimisations
- Ensure flight content quality standards are met across all providers, including accuracy of pricing, availability, and ancillary data.
- Work with UX/UI designers to translate complex flight data into intuitive customer-facing features.
- Support GTM activity with various department teams for new content or feature launches.
- Define and monitor success metrics for flight content and platform features, iterating based on performance data.
- Line-manage the Flight Product Analyst, guiding them in producing high-quality insights that inform product and content decisions.
- Ensure all product work follows agreed quality standards, documentation practices, and delivery processes.
Essential skills
- 5+ years working with flight content in an OTA, airline, travel management company, or travel-tech environment.
- In-depth knowledge of GDS systems (e.g. Amadeus, Sabre, Travelport) including their API capabilities, fare structures, and booking flows.
- Strong understanding of NDC (New Distribution Capability), airline direct channels, and the broader flight distribution landscape.
- Solid understanding of XML and JSON data formats, with the ability to read, interrogate, and interpret API responses and data feeds.
- Ability to identify flight content issues at a technical level, including availability discrepancies, pricing errors, and data quality problems, and work through solutions with engineering teams.
- Experience communicating with airline or aggregator partners to evaluate and integrate their content offerings.
- Strong analytical capability, with the ability to build and interpret quantitative data sets to assess content performance and identify opportunities.
- A detailed, investigative mindset. Comfortable with interrogating data, spotting anomalies, and identifying the root cause.
- Experience managing end-to-end customer journeys in a flight or travel booking context, with a clear understanding of customer pain points.
- Highly proactive and detail-oriented, with the ability to operate in a fast-paced, technically complex environment where accuracy is critical.
- Strong relationship-building skills, with confidence in influencing senior stakeholders.
- Experience working cross-functionally with Engineering and Operations teams.
Desirable skills
- Experience as a Product Manager or in an equivalent delivery-focused role.
- Experience working across the full product lifecycle, from discovery and definition through to go-to-market.
- Familiarity with agile delivery practices, including backlog management, sprint planning, and stakeholder communication.
- Experience presenting findings and product recommendations to senior stakeholders in a clear and structured way.
- Prior experience line-managing or mentoring.
- Comfortable balancing customer experience, technical feasibility, and commercial outcomes when making product decisions.
- Good commercial awareness, including an understanding of margins, conversion drivers, and supplier trade-offs in flight retail.
- Strong prioritisation skills, with the ability to balance competing stakeholder needs, technical constraints, and delivery timelines.
How this role can live our values
Everything Matters
Be honest, mindful, and empathetic, making well-considered decisions about flight content and product features that earn customer trust and reflect the human impact behind every booking.
Less but Better
Relentlessly focus on simple, effective solutions for the right flight content and customer experience problems, cutting through technical complexity to deliver clear outcomes.
Race to the Future
Proactively drive innovation in how we source and distribute flight content, challenging the status quo to build travel experiences that stand out and scale with the business.
Never Stop Caring
Put customers first by being reliable, collaborative, and loyal to their needs, working closely with partners, engineering, and operations teams to deliver consistently positive outcomes.
Benefits
- Enhanced Maternity/ Paternity
- Employee discounts
- A 2 week fully paid sabbatical at 5 years length of service
- 7 days paid sick leave per annum
- 2 wellness days after probation
- Free onsite parking
- Employee events including Christmas and Summer party
- Flight credits after probation
- Discounted gym membership
Job Type: Full-time
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Sabbatical
- Sick pay
- Store discount
- Work from home
Experience:
- Travel product : 5 years (required)
Work Location: Remote
