Title: Training and Development Coach
Salary:£32000- £35000 ,Dependant on experience
Contract Type: Full Time,Part time, Permanent
Hours:37.5 hours/week
Location: Home Based with field travel as required to any Workpays centre or client premises
Team: Work Based Learning
Reporting to: Work Based Learning Manager
Summary:
Working with a caseload of apprenticeship candidates completing a variety of qualifications, you will strive to inspire, support, and mentor individuals to achieve their occupational standard and get to gateway in a timely manner. As well as supporting the apprentice through to the end point assessment period. You will be expected to support our existing portfolio of apprenticeships, including, Customer Service Specialist, Customer Service Practitioner, HR Support, Operations or Departmental Manager, Team Leader or Supervisor, Business Administrator, Mortgage Advisor, Financial Services Advisor, Senior Financial Services Advisor plus other apprenticeships in finances, recruitment, coaching, learning and development and marketing. There may be opportunity to develop into delivering higher level apprenticeships, subject to demand.
Key Responsibilities:
- Onboard apprentices, completing mandatory paperwork and internal quality documents as appropriate
- Implement the delivery plan, maintaining a high standard of teaching and support
- Guide and support apprentices to ensure the submission of timely, high-quality work assessment
- Provide developmental feedback to apprentices on possible improvements
- Ensure learning sessions are planned and delivered to help develop the English and mathematical skills of apprentices and embed their understanding of British values.
- Be a key point of contact for both the employer and the apprentice, and maintain and develop positive relationships with employers to encourage and facilitate further partnership with Workpays as appropriate
- Support and guide the apprentice for the end point assessment criteria
- Ensure employers and apprentices have an accurate view of the programme and its delivery arrangements, and that apprentices are appropriately safeguarded
- Monitor apprentice’s progress at work, identifying skills gaps and facilitating development opportunities
- Conduct regular reviews with apprentices and their line managers both in person, in the workplace and on-line or by telephone, building productive relationships with both apprentice and employer and identifying any emerging issues at an early stage
- Facilitate progression and achievement of allocated apprentices/cohorts by:
o Setting SMART targets and action plans
o Carrying out quarterly reviews for each candidate
o Monitoring implementation of the learner commitment statement including the employer’s commitment to providing time for off-the-job activity
o Liaising with the line-manager and others in the employing organisation to support the implementation of knowledge in the workplace and development of skills and behaviours
o Recording progress and achievement
- Provide individualised guidance enabling candidates to build a showcase portfolio of knowledge, skills, and behaviours and help prepare apprentices for gateway and end-point assessment
- Identify apprentices at risk of not progressing and/or achieving and work with the employer and Workpays colleagues to implement remedial actions
- Proactively manage a caseload of apprentices providing an effective response to queries from employers and apprentices to ensure excellent levels of satisfaction, in line with strategic KPIs
- Use data to benchmark progress and achievement of both apprentices and cohorts of apprentices and identify and act on trends as appropriate
- Work with other Training and Development Coaches to share best practice and contribute to the continuous improvements of the apprenticeship portfolio
- Work with the Head of Business Development, as required, to provide product information, performance metrics and to ensure a seamless onboarding experience is offered to apprentices.
- Attend organisational / team meetings and training sessions as required
- Use knowledge of the subject matter to support the Head of Business Development in creating sales-driven marketing packages
- Be an ambassador for the WBL team both internally and externally
- Maintain a good level of knowledge of current industry practice
General:
- Maintain an awareness of and actively follow and promote Company policies, including, but not limited to, Safer Recruitment, Data Protection, Information Security, Equal Opportunities, Health and Safety, Safeguarding, and Prevent
- Undertake any training as required by Company policy and take responsibility for professional development
- Work to minimise our operational impacts on the environment
- Other duties as assigned by the Interim Work Based Learning Manager
This is not an exhaustive list of tasks; the employee will be asked to undertake other ad hoc tasks relevant to the scope and purpose of this role. This job description reflects the present requirements of the post, and as duties and responsibilities change/develop, the job description will be reviewed and be subject to amendment in consultation with the post-holder.
About the Candidate: The successful candidate will have the following essential qualifications, experience, and skills:
- GCSEs at grade A*-C (new grades 4-9) in English and maths, or equivalent Level 2 qualifications
- Teaching qualification at Level 3 (i.e., AET/PTLLS) or higher
- Assessor (CAVA) and/or IQA awards
- Full UK Driving Licence and access to own vehicle
- Qualifications in the apprenticeship subject being delivered
- Previous experience of delivering engaging and meaningful learning activities and training workshops
- Experience of delivering Functional Skills in maths and English up to Level 2
- Ability to deliver high quality training sessions to meet Ofsted standards and exceptional learner engagement (this will be assessed through a microteach during interview process)
- Ability to work under pressure and prioritise workload
- Ability to support business development to create positive sales and marketing packages through knowledge of the subject matter
- Excellent organisational and time management skills
- High-level communication, interpersonal and presentation skills
- Ability to work in a team and remotely and influence positive delivery methods within the team
- IT proficient with an ability to use all Microsoft Office programmes, particularly Word, Excel, Outlook, PowerPoint, SharePoint, OneDrive, and Teams
Please note: The successful candidate must be prepared to undertake an enhanced DBS check (children's barred list) and adult workforce
Desirable experience, knowledge, and skills:
- Experience in curriculum writing would also be welcome.
- Experience of creating resources and curriculum development for delivery
- Knowledge of Ofsted regulatory framework and quality and compliance measures
- Working knowledge of use and management of e-learning platforms, such as OneFile
About Workpays: We help people of all ages across the country realise their potential and we support businesses by ensuring they have the skilled staff they need. Our staff are dedicated to helping people at all stages of their employment journey. We offer great benefits and an incredible and exciting work environment.
Job Types: Full-time, Permanent
Pay: £32,000.00-£35,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee mentoring programme
- On-site parking
- Paid volunteer time
Application question(s):
- Do you have a Teaching Qualification Level 3 or higher(CTLLS, PTLLS, AET, PGCE)
- Do you have previous experience of delivering engaging and meaningful learning activities and training workshops following an IFATE apprenticeship standard L2 - L5?
Work authorisation:
- United Kingdom (preferred)
Work Location: Hybrid remote in Derby DE1 1SY
