DoubleTree by Hilton Elstree | Full-Time | Permanent
Be the first smile. The warm welcome. The person who makes a great stay start brilliantly.
We’re looking for a confident, friendly and guest-focused Receptionist to join our Front Office team at DoubleTree by Hilton Elstree.
Our Reception team is at the heart of the hotel. From welcoming guests through the door to helping make their stay seamless, you’ll be one of the first people they meet and one of the people they remember.
What you’ll be doing
No two shifts are quite the same. You’ll be:
- Welcoming guests and delivering a smooth, friendly check-in and check-out experience
- Being the first point of contact for guest questions and requests
- Handling telephone calls and out-of-hours reservation enquiries
- Helping guests with information about the hotel and local area
- Resolving queries with confidence, care and a can-do attitude
- Working closely with colleagues across the hotel to create memorable guest experiences
- Making sure every interaction reflects the warm hospitality DoubleTree is known for
What we’re looking for
We’re looking for someone with personality, confidence and a genuine passion for hospitality.
You’ll be:
- A natural communicator who enjoys meeting new people
- Passionate about delivering excellent customer service
- Friendly, professional and well presented
- Organised and comfortable working in a busy environment
- A great team player with a positive attitude
Previous hotel reception or Front Office experience would be an advantage, but attitude and a passion for looking after people matter just as much. Full training will be provided.
The role
This is a full-time, permanent position working 40 hours across 5 days.
As hotels never stand still, your shifts will include a mixture of early and late shifts as well as weekends.
Why join us?
As part of the team at DoubleTree by Hilton Elstree, you’ll enjoy:
- Company pension
- Free on-site parking
- Access to our on-site gym
- Sick pay
- Training and development opportunities
Ready to bring your personality to our Front Office team?
We’d love to hear from you.
Job Types: Full-time, Permanent
Pay: £13.16 per hour
Benefits:
- Company pension
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Sick pay
Work Location: In person
