Manager - Permanent
Role - Full Time 42.5hrs, Availability Monday - Saturday 8.30am-5.00pm
At Home & Finance, we pride ourselves on teamwork, delivering the perfect cup of coffee and making all our guests experience memorable. As Manager you will be part of the H&F family, delivering our Values and enjoying the benefits we have to offer.
Salary of £34,000 per annum
You will be open and honest, have good communication skills and a can-do attitude. As a natural team leader, running the store effectively and efficiently, shares their skills by training and developing the team, so that on every shift an unbeatable coffee experience is delivered to every guest. We are looking for someone who have previous supervisory / management experience who is reliable and committed used to working in a fast-paced environment, and who continually wants to overachieve in their role.
The Role
As a Manager you will be an inspiring team leader, who is passionate about the Company and always applies brand standards. You will have the energy and enthusiasm to deliver outstanding customer service. At all times be an Ambassador for our values. In addition to this you will also be responsible for the following:
- Execute all aspects of rota planning ensuring the effective control of labour and that every team member is deployed effectively to meet trading needs.
- Demonstrate great leadership in developing team members and supporting them so they are inspired to grow.
- Implement marketing updates ensuring new POS is briefed to the team to guarantee continued success of the store.
- Ensure cash and stock handling is always kept secure.
- Oversee the delivery of all brand standards throughout the shift, ensuring complete customer satisfaction.
- Understand the importance of H&F's policies and procedures together with standards, Health & Safety checks and taking all necessary remedial action and escalating as required.
- Availability of Monday through to Saturday 8.30am-5.00pm.
- Taking all opportunities to develop yourself.
- Recruit, hire, train, and onboard new employees and support staff.
- Create staff schedules that optimize coverage during busy periods.
- Motivate, coach, and develop team members to deliver exceptional service and career growth.
- Hold the team accountable to company standards, including grooming, uniform, and service protocols.
- Oversee daily opening and closing procedures.
- Maintain high coffee standards and ensure consistent product quality.
- Ensure all food safety, hygiene, and health & safety regulations are strictly followed.
- Maintain equipment by performing routine maintenance and reporting faults promptly.
- Create a welcoming "community" atmosphere and act as a brand ambassador.
- Proactively interact with customers to build loyalty and handle complaints professionally.
- Ensure products are prepared promptly and to the highest standard.
Job Type: Full-time
Pay: £34,000.00 per year
Benefits:
- Company pension
- Employee discount
Work Location: In person
