Job Advert
Senior IT Service Desk Engineer
Lead. Influence. Progress.
Are you ready to step up from senior engineer into a true technical leadership role? We’re looking for a Senior IT Service Desk Engineer to take ownership of our service desk, drive improvements, and help shape the future of IT across the business.
Why this role?
This isn’t just another service desk position—this is your pathway to IT management. You’ll work closely with the CTO, lead projects, mentor others, and play a key role in defining our IT strategy.
What you’ll be doing
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Acting as the senior escalation point for complex technical issues
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Leading and mentoring a small service desk team
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Driving service improvements and IT strategy
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Owning and delivering IT projects end-to-end
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Managing major incidents and root cause analysis
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Collaborating with vendors and managing key relationships
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Ensuring compliance with ISO 27001 & PCI DSS standards
What you’ll bring
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Strong experience in IT support/service desk environments
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Proven ability to solve complex technical issues
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Leadership skills with a passion for developing others
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Solid understanding of ITIL best practices
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Experience with projects, infrastructure & systems
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A proactive mindset with a focus on continuous improvement
What’s in it for you?
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A clearly defined route into IT management
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Opportunity to shape strategy and influence decisions
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Hands-on leadership with real impact
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Ongoing development in leadership, strategy, and financial management
The details
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Office-based role (minimum 4 days per week)
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Occasional UK travel required
Information
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We are an equal opportunities employer and welcome applications from all backgrounds
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A strong awareness of data privacy and security is essential
