The post will be an integral part of the General Surgery secretarial group providing an efficient typing service to the division in support of the work for Consultants and other Clinical Staff and the Clinical Lead to maximise patient care.
Act as the main contact point for your consultants and other clinical staff related to your specialist clinical area, fielding enquiries in a professional and efficient manner.
Type (audio/copy) clinics letters, medico-legal letters, and general reports and memos for consultants and junior medical staff. Ensuring work is of the highest quality in terms of presentation and layout and dispatch is within agreed timescales.
Open, sort and action post on a daily basis.
Retrieve, log and return case notes/medical records, keeping these in accordance with Trust policy (Case note tracking and Filing in Case notes)
File correspondence, investigatory reports and maintain paper and electronic filing system in the office.
Respond and/or action enquiries (face to face/telephone/email/written) from staff, patients and third parties in a professional and pro-active manner, including liaising with police, solicitors, and social services.
We are proud to be part of BSW Hospitals Group – a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
Ensure referral letters are collected and assessed daily and that the patient referral letters are moved quickly through the registration system to the booking team.
Ensure all investigatory results are seen promptly by the consultant, or agreed member of team during periods of leave, and processed accordingly.
Work with other team members to cover for and support departmental secretaries including local induction for new starters.
Ensure the consultant’s diary is up to date, and agree a system for diary management with the consultant.
Facilitate medical staff leave through diary management and communicating with the relevant personnel responsible for processing leave requests.
To take and produce minutes for occasional meetings when required.
To review/audit and establish where appropriate, revised systems to maximise the efficient running of the department.
