Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
BCG’s Learning & Development (L&D) function is undergoing a significant transformation to support the firm’s 2030 strategy and future growth. We are redesigning our operating model, evolving our Learning Management System (LMS), and expanding the role of shared services to create a more scalable, consistent, data-informed, and learner-centric L&D ecosystem.
As a Global L&D Transformation Senior Manager - Operations, you will play a key role in shaping and delivering this transformation. Acting as a connector, orchestrator, and change leader, you will work across global teams, functions, systems, and stakeholders to translate strategic priorities into practical, executable transformation initiatives.
You will lead process redesign efforts, support the evolution of our operating model and shared services organization, and help ensure our future LMS and supporting processes enable a simpler, more effective experience for learners, administrators, and business stakeholders.
Working closely with senior L&D leaders, process owners, product teams, IT, vendors, and shared services teams, you will drive alignment across multiple workstreams, manage dependencies and risks, facilitate decision-making, and ensure transformation initiatives remain aligned with the overall strategic direction.
The role requires a combination of strategic thinking, operational excellence, stakeholder influence, and hands-on execution to help build a future-ready global L&D organization.
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Own and drive L&D operations transformation initiatives
Lead and support strategic L&D transformation initiatives across learning operations, service delivery, operating model, and technology.
Drive standardization, simplification, and continuous improvement across teams, regions, and learning cohorts.
Operating Model & Shared Services Transformation
Help establish sustainable operating models that balance efficiency, quality, consistency, and stakeholder experience.
Transformation Program Management
Manage plans, dependencies, milestones, risks, decisions, and stakeholder communications.
Drive governance and reporting processes, ensuring transparency, alignment, and execution discipline.
Prepare executive-level presentations, decision papers, Steering Committee materials, and transformation updates.
Change & Stakeholder Management
Act as the bridge between business stakeholders, shared services teams, technology teams, Product Owners, and external vendors.
Support prioritization and decision-making by clearly articulating options, trade-offs, impacts, and recommendations.
Drive stakeholder engagement, organizational readiness, and adoption of new processes, systems, and ways of working.
Insights, Measurement & Continuous Improvement
Identify risks, inefficiencies, and emerging complexities, proactively driving mitigation and resolution.
What You'll Bring
Strong program management experience, including governance, planning, risk management, and executive reporting.
Who You'll Work With
You will report to the Global L&D Senior Director - Operations and Delivery and work closely with L&D leadership, operations teams, shared services teams, Product Owners, IT squads, vendors, and functional partners across the firm.
You will join a passionate global L&D organization that is reimagining how learning is designed, delivered, and enabled at BCG. Together, you will help build a more scalable, technology-enabled, learner-centric ecosystem that strengthens our world-class learning experience while preparing the function for future growth and impact.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
