We're recruiting a Housing Services Neighbourhood Manager to lead and direct our neighbourhood, leasehold and Right to Buy teams, making sure estate and tenancy management is delivered to a consistently high standard and in line with Council policy and regulatory requirements. You'll be expected to raise performance across void management, tenancy compliance and neighbourhood standards, while building the partnerships needed to tackle problem areas and deliver lasting improvement.
This is a genuinely impactful post: the successful candidate will directly drive tenant and leaseholder experience, helping the service meet the expectations of the social housing regulator and contributing to North Tyneside Council's Plan for Change and its priorities for thriving, resilient neighbourhoods.
Our Housing Management team looks after tenancy, estate, leasehold and Right to Buy services for Council homes across North Tyneside. We're the visible, day-to-day link between the Council and our tenants and leaseholders, working to keep neighbourhoods safe, well maintained and places people are proud to live — directly supporting the borough's wider ambitions for good-quality, affordable homes.
You'll bring significant specialist knowledge of housing management gained through broad experience, along with a relevant qualification or equivalent experience, the ability to manage a range of teams, and excellent communication skills for working with officers, councillors and partners at all levels; detailed knowledge of housing and related legislation is desirable and can be developed further in post through training and support.
The successful candidate
Alongside leading neighbourhood, leasehold and RTB service delivery, you'll develop neighbourhood management approaches for identified vulnerable areas, and use your specialist housing knowledge to shape service plans, policies and strategic reports — drawing on the strong communication, partnership and people-management skills set out in the person specification.
You will play a key part driving our tenants statisfaction and driving the service forward
Contact:
For an informal conversation regarding the vacancy, please contact:
NAME – Toby Brown - Head of Housing Management
Why North Tyneside Council?
Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.
As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued.
Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference.
If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.
Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody’s business.
Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.
Our Carbon Net-Zero 2030 Action Plan
In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council’s operations, and the borough, by 50% by 2023 and to align to the Government’s net zero target of 2050.
We recognise the significant role we can play in the borough in helping to limit climate change, but we can’t do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.
To learn more about Our Carbon Net-Zero 2030 Action Plan
Applying
To view more information about the role and view the Job Description please click "Apply" you will be taken to the North Tyneside Careers Portal.
Learn More
For further information about North Tyneside Council, the benefits of working for us, candidate support, and the many attractions of working and living in North Tyneside please see the council’s “work for us" page here Work for us | North Tyneside Council
