The Engagement and Volunteer Support Worker plays a key role in building trusting, person-centred relationships with individuals experiencing homelessness and multiple disadvantages, helping them to access accommodation, healthcare, benefits, and other specialist support. Through direct one-to-one engagement, the post holder empowers people to identify their strengths, overcome barriers, and make positive progress towards greater stability and wellbeing.
The role also develops and coordinates a structured volunteer programme, recruiting, training, supporting, and supervising volunteers to deliver safe, consistent, trauma-informed support. By combining direct engagement with volunteer-led interventions, the role strengthens the service's capacity, increases early intervention opportunities, and extends the impact of The Archer Project's work.
Duties Include
- Deliver one-to-one support to people experiencing homelessness and complex needs.
- Build trusting relationships using trauma-informed approaches.
- Support access to housing, healthcare, benefits, and specialist services.
- Recruit, train, and support volunteers providing engagement support.
- Maintain accurate records, referrals, and outcomes.
- Work collaboratively with partner agencies and internal teams.
Essential Requirements
- Minimum 2 years' experience supporting vulnerable adults with complex needs.
- Experience providing one-to-one support and building trusted relationships.
- Understanding of homelessness and social exclusion issues.
- Strong communication, IT, and record-keeping skills.
- Ability to work effectively within a team and manage competing priorities.
- Compassionate, resilient, trustworthy, and committed to equality and inclusion.
- Understanding of professional boundaries, confidentiality, and safeguarding.
Benefits
- Competitive salary
- 33 days annual leave including bank holidays
- Pension scheme
- Comprehensive training programme
- Supportive team environment
Enhanced DBS required.
Apply today and help people develop the confidence, skills, and opportunities they need to move forward.
If you are interested in applying to the Engagement and Volunteer Support Worker vacancy with The Archer Project, we look forward to receiving your expression of interest, via email to [email protected], and we will send you an application pack.
The deadline for all applications is 12:00 noon on Friday 28th August 2026. Interviews are expected to take place week commencing 7th September.
Job Types: Full-time, Permanent
Pay: £26,500.00-£28,500.00 per year
Benefits:
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount
Work Location: In person
