We are looking for a proactive and customer-focused Home Ownership Officer to join our Home Ownership team. This is an exciting opportunity to play a key front-line role in delivering an effective home ownership service across shared ownership, leasehold, commercial rented and market rent properties.
In this varied role, you will be responsible for managing homeowner housing products, supporting sales and resales, responding to leasehold queries, monitoring managing agents and ensuring customers receive timely, accurate and professional advice. You will also help manage commercial lettings, rent arrears, estate inspections, service charge queries and leaseholder consultation processes, while working closely with colleagues, contractors, solicitors and external partners.
You will need to be confident dealing with a varied workload, able to build positive relationships and committed to delivering excellent customer service. The role will involve occasional site or home visits and some out-of-hours work w required.
You will have experience of working in a property management, shared ownership, social housing or estate agency environment, with an understanding of leasehold, shared ownership and customer-focused housing services. You will be a clear and effective communicator, able to explain complex information confidently and sensitively to a range of customers and stakeholders.
We are looking for someone who is organised, solution-focused and able to prioritise a varied workload while maintaining accurate records and meeting service standards. You will be confident working both independently and as part of a team, with strong negotiation skills and the ability to resolve complex property or leasehold issues professionally.
A minimum GCSE or equivalent qualification is required, along with good IT skills including Microsoft Office. A clean driving licence and access to a roadworthy car are also required, as the role involves visits to properties and estates. Experience of conveyancing processes, Section 20 consultation, right to buy or right to acquire would be advantageous.
The successful applicant will require an Enhanced Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions.
Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our residents proud of w they live and our colleagues proud of w they work. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of ownership, innovation, teamwork and inclusion.
Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England. We are rooted in the local community and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.
We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.
Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture. Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices.
Our substantial benefits package includes a generous company pension contribution and a strong focus on employee wellbeing, including generous annual leave and our ‘Healthy Lives, Healthy Minds’ programme.
Our commitment to Learning and Development can been seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes.
At Housing Solutions, we are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace. We’d love to hear from candidates from all backgrounds and experiences. Housing Solutions are proud to be a Disability Confident Employer, under the Governments Disability Confident Scheme. https://www.gov.uk/government/collections/disability-confident-campaign. As part of this commitment, we ensure disabled candidates who meet the essential criteria for the role are invited to interview.
To apply for this vacancy please visit the Work With Us page of our website https://www.housingsolutions.co.uk/work-with-us/
The closing date is 31 August 2026. Interviews will be held on 15 September 2026.
We reserve the right to shortlist and arrange interviews for potentially suitable candidates ahead of the scheduled close date, tfore we look forward to your application as soon as you are ready.
We will not be accepting applications through recruitment agencies for this position.
Internal applications are welcome from employees who have passed their probation period, are not currently being standard set for absence or performance or on a disciplinary warning (unless able to demonstrate significant improvement over the last six months).
For internal applications please apply through the intranet, under the HR section - internal vacancies.
Housing Solutions offer a wide range of benefits for our employees, for further details on our benefits please view the attached Benefits Package Overview. Or head to our website w you can find additional information; https://www.housingsolutions.co.uk/work-with-us/company-benefits/
