Job title Mortgage Administrator
Type, Location Full Time - 6 month fixed term contract, Head Office
Salary £25,000
Company Background
For over 150 years Loughborough Building Society has been helping people buy their homes and save for their future and is proud to have remained an independent, mutual provider of mortgages and savings.
What are we looking for?
We are seeking an experienced, confident and customer-focused individual to join our Mortgage Services & Arrears team in Loughborough.
About the role
This role is dedicated to providing a first-class service to our members.
To carry out customer mortgage related administration on new applications and existing accounts, providing an efficient, effective, accurate and professional service to all internal and external customers while adhering to and in compliance with Society policies and procedure.
Skills & Experience
- Excellent customer services skills
- Confident and effective communication skills, written and verbal.
- Organised with ability to prioritise tasks and to work under pressure.
- Great at planning your time to achieve tasks on time.
- Accurate with attention to detail and ability to keep records up to date.
- Confident with IT systems and technology
- Able to work independently and as part of a team.
- Ability to absorb new information and learn new skills with ease.
Behaviours
At the Loughborough we recognise that how we behave directly impacts our members experience. We want people with a positive approach to our expected behaviours.
· Focus on Member - Exceeding the expectations of our internal and external customers.
· Focus on Society – Knowing where we want to be, what success looks like and exceeding expectations. Taking personal responsibility for achieving excellent business results.
· Focus on Teamworking – Working together continuously and promoting co-operation to achieve our business objectives.
· Focus on Improvement – Continuously strive for innovative and better ways to deliver our business
· Focus on Self – Meet future challenges by building knowledge and experiences and acting as a role model for personal development
What you’ll love about us
· Equal opportunities employer.
· Flexible working – a great work / life balance with our flexible working scheme.
· Rest and relaxation – 25 days holiday entitlement plus bank holidays
· Health benefits – Bupa, Help@Hand, Mental Health First Aiders, company sick pay scheme.
· Life Assurance – 4x salary death in service benefit.
· Employee pension scheme through Aviva with 7% company contributions, increasing to 12% with 5 years complete service.
Full job description for the role can be found on our website.
How to apply
Send us your CV and tell us why this is the job for you to [email protected]
Closing date for applications is 12th June 2026
Pay: £25,000.00 per year
Benefits:
- Company pension
- Flexitime
- Life insurance
- Private medical insurance
- Sick pay
Application question(s):
- Have you worked in Financial Services or an associated sector previously?
- Would you be willing for us to undertake a financial background check on you?
Experience:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
