Company Overview
*Minimum 2 years Experiance
We are looking for a hands-on, organised and proactive Operations Manager to help lead and coordinate day-to-day operations across multiple sites.
This is a great opportunity for someone who is ambitious, practical and enjoys being involved in the business. You will work closely with Newbie and me to ensure all sites operate smoothly, consistently and efficiently.
You will be responsible for keeping teams aligned, maintaining high standards, solving operational issues and helping the business grow.
Key Responsibilities
- Oversee the day-to-day operations across multiple sites.
- Work closely with Newbie and me to deliver business objectives and operational plans.
- Support and manage site managers and operational teams.
- Ensure consistent standards, procedures and customer experience across all locations.
- Monitor staffing, rotas, performance and productivity.
- Identify operational problems and take ownership of finding solutions.
- Manage opening, closing and daily operational processes.
- Monitor costs, stock, wastage and other key operational measures.
- Ensure sites comply with company policies, health & safety and legal requirements.
- Carry out regular site visits and operational checks.
- Coach, motivate and develop team members.
- Help recruit and onboard new employees when required.
- Analyse performance and provide regular updates and recommendations to management.
- Support the opening of new sites and the implementation of new systems and processes.
- Continuously look for ways to improve efficiency, profitability and the overall customer experience.
What We’re Looking For
We are looking for someone who:
- Has experience in operations, ideally managing multiple sites or locations.
- Is confident leading teams and holding people accountable.
- Is highly organised and able to manage competing priorities.
- Is comfortable working in a fast-paced, hands-on environment.
- Has strong communication and people-management skills.
- Is commercially aware and understands the importance of costs, sales and profitability.
- Is a problem solver who takes initiative rather than waiting to be told what to do.
- Has strong attention to detail and high standards.
- Is flexible and willing to travel between sites.
- Can build positive relationships with managers and teams at every level.
- Is confident using systems, reports and basic performance data to make decisions.
What Success Looks Like
In this role, success means our sites run consistently, efficiently and profitably, with strong teams, clear processes and excellent standards.
You will become a key link between the leadership team and the individual sites, making sure problems are dealt with quickly and opportunities for improvement are acted upon.
What We Offer
- Competitive salary
- Fuel card and Company Vehicle after 6 months
- Performance-based bonus
- Opportunity to progress as the business grows
- A key leadership position within a growing company
- Autonomy and responsibility
- Support from Newbie and me
Join us at Newbie and Me Ltd to be part of a vibrant team dedicated to making a difference for new families. If you’re an energetic leader with a passion for retail excellence, we’d love to hear from you!
Pay: £38,000.00-£45,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
