We are looking for a motivated, dependable, and audience-focused Customer Service Rep to join our growing team in Sheffield.
This is an excellent opportunity to launch your career in customer operations, service support, and brand engagement. As direct customer-facing sales and activation specialists, we bring partner brands directly to consumers on the ground. As a Customer Service Rep, you will gain practical, hands-on experience across active venue settings, working alongside experienced team leads, mastering day-to-day operational workflows, and building the essential communication skills needed to step into future supervisory and account management roles.
Whether you are an entry-level candidate or a professional seeking a stable, growth-oriented career path, you will receive fully paid initial training, 1-on-1 mentorship, and structured milestones for long-term progression.
Serve Customers. Build Relationships. Drive Growth.
Every campaign interaction combines customer service excellence with direct audience engagement to deliver real commercial results for client brands.
As a Customer Service Rep, you will engage directly with prospective customers on-site across busy venue spaces and high-footfall locations in Sheffield. You will address customer inquiries, present key service options, resolve concerns face-to-face, and facilitate new account sign-ups on the spot.
This position is ideal for candidates searching for Customer Service Rep Jobs, Client Support Associates, Brand Ambassadors, Customer Engagement Specialists, and Entry-Level Careers in Sheffield.
Your Responsibilities
As a Customer Service Rep, you will:
- Customer Interaction & Support: Handle face-to-face customer interactions warmly across active campaign stands, resolving inquiries accurately and efficiently
- Account Care & Onboarding: Assist customers with service options, account registrations, and customer support while maintaining precise accuracy using digital tablet tools
- Performance & Quality Targets: Work towards individual engagement targets, customer acquisition goals, and satisfaction benchmarks
- Systems & Data Management: Maintain detailed customer profiles, log registration histories, and update account records using internal campaign systems
- Interdepartmental Coordination: Partner closely with internal shift leads and venue contacts to ensure swift query resolution and smooth operational setups
- Workflow Optimization: Share constructive feedback during daily team huddles to help refine customer interaction processes and enhance service quality
- Skills & Career Development: Participate in ongoing communication workshops, product training sessions, and leadership coaching
What We're Looking For
- Strong Verbal Communicator: Professional, articulate, and empathetic when assisting customers with varying needs
- Collaborative Team Player: Thrives in a shared workspace, supports colleagues during peak volume hours, and contributes positively to team culture
- Solutions-Oriented Mindset: Detail-focused and resourceful when handling customer queries in a fast-paced environment
- Reliable & Punctual: Highly dependable with strong time-management skills and a consistent work ethic
- Organized & Multi-Tasker: Comfortable managing customer interactions, tablet registrations, and record-keeping tasks simultaneously
- Growth-Minded: Driven to build a long-term career in customer management, service delivery, or operational leadership
Prior experience in retail, customer service, contact centers, hospitality, sales support, or administrative roles is welcomed but not required—full paid onboarding and continuous operational support are provided from day one.What You'll Receive
- Competitive Base Salary Structure: Plus performance-related bonus schemes and team incentives
- Paid Induction & Training: Comprehensive initial learning period with ongoing 1-on-1 skill development
- Clear Career Pathways: Fast-track progression routes into Senior Representative, Shift Captain, and Team Leader positions
- 1-on-1 Executive Coaching: Regular feedback and mentorship from senior operations managers
- Employee Recognition & Awards: Monthly incentive programs, milestone rewards, and team recognition schemes
- Inclusive Workplace Culture: Collaborative, supportive team environment with regular social events across Sheffield
Why Join Us?
We believe exceptional service leaders are built through hands-on experience, practical guidance, and genuine career opportunity. From day one in Sheffield, you will be equipped with the tools, knowledge, and leadership support needed to excel. We actively value dedication, celebrate achievements, and prioritize internal promotion.
Apply Today
Take the next step in your customer support career! Submit your CV today to be considered for our Customer Service Rep position in Sheffield. Applications are reviewed regularly, and qualified candidates will be contacted promptly for initial interviews.
Pay: £14.00-£16.00 per hour
Benefits:
- Free parking
- Gym membership
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
