At Somerset Bridge Group, we are building a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance. We are committed to delivering transparent products and an efficient, fair service to our policyholders, placing customers at the heart of everything we do.
We are proud of our collaborative culture and recognise that our people are key to our success. We are always looking for passionate individuals who enjoy problem-solving, continuous improvement, and being part of a fast-moving, supportive environment.
We are looking for a proactive and detail-oriented Broking Operations Administrator to join our Distribution Operations team. This role sits within a collaborative function that works closely with our call centre colleagues in South Africa, supporting a wide range of financial and operational processes.
This is an ideal opportunity for someone who enjoys resolving complex issues, identifying areas for improvement, and working cross-functionally to enhance business performance. You will play a key role in investigating discrepancies, managing payment processes, and ensuring accuracy across our systems.
Finance & Provider Reconciliation
- Investigate and resolve discrepancies between internal systems and finance providers
- Manage reporting exceptions, including declined policies and manual payment requirements
- Ensure accurate and timely reconciliation of financial data
Payment Processing & Adjustments
- Process atypical payments, including write-offs and financed case settlements
- Manage unpaid premiums, including referrals to collection agencies
- Review and action correspondence from debt management agencies
Operational Support
- Monitor system errors, incorrect data entries, and operational inconsistencies
- Investigate outstanding policy balances and issue appropriate customer communications (e.g. chasers and refunds)
- Manage daily administrative tasks, including inbox and diary management
- Collaborate with wider teams to provide insights, feedback, and support continuous improvement initiatives
We’re looking for someone who is naturally curious, solutions-focused, and able to thrive in a fast-paced environment.
- Strong problem-solving skills with a keen eye for detail
- The ability to prioritise workloads and meet deadlines
- Confidence working with data, including experience using Microsoft Excel
- Excellent written communication skills
- The ability to collaborate effectively with a wide range of stakeholders, including international teams
- A proactive and self-motivated approach, with the ability to quickly learn and retain new information
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Hybrid working – 2 days in the office and 3 days working from home
- 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
- Discretionary annual bonus
- Pension scheme – 5% employee, 6% employer
- Flexible working – we will always consider applications for those who require less than the advertised hours
- Flexi-time
- Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
- Electric vehicle – salary sacrifice scheme
- 100’s of exclusive retailer discounts
- Professional wellbeing, health & fitness app - Wrkit
- Enhanced parental leave, including time off for IVF appointments
- Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
- Life Assurance - 4 times your salary
- 25% Car Insurance Discount
- 20% Travel Insurance Discount
- Cycle to Work Scheme
- Employee Referral Scheme
- Community support day
Somerset Bridge Group is dedicated to delivering fair products and innovative services in the insurance industry. Our group focuses on underwriting, broking, and claims handling to provide sustainable and innovative insurance solutions. Somerset Bridge Insurance Services Limited, operating under GoSkippy and Vavista, offers insurance coverage to over 700,000 customers. Somerset Bridge Limited handles underwriting and claims, processing almost 50,000 claims annually. Somerset Bridge Shared Services Limited provides essential support functions to ensure operational efficiency and compliance. With a strong commitment to values, culture, and customer service excellence, Somerset Bridge Group is recognised for its industry awards and growth. Join us to be part of a dynamic team that fosters creative thinking and personal development.
We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.
Equal Opportunity Employer
Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.
