Join Our Growing Team as a Customer Service Executive
- Location: Watlington, Oxfordshire – office based
- Hours: Full-Time, Monday to Friday, 8:30am – 5:30pm
- Contract: Permanent
About Garden Trends
At Garden Trends, we’re passionate about helping people create beautiful, functional outdoor spaces they can enjoy all year round. As a leading multi-channel retailer in the garden and leisure industry, we specialise in premium barbecues, outdoor kitchens, garden furniture and seasonal lifestyle products.
With a strong presence both online and in our Moss End showroom, we’re proud to offer top-quality products and exceptional customer service.
Before You Apply – Please Read
There are a few essential requirements for this role, so please check these carefully before applying:
- You must have previous relevant work experience in customer service, administration, sales, retail, hospitality or another customer-facing or office-based role. This is not a first-job position.
- You must have strong spoken and written English. You will regularly speak with customers on the telephone and communicate by email and live chat, so you must be able to understand enquiries clearly and communicate confidently and professionally.
- You must have reliable transport to our Watlington location. There is no suitable public transport available for the working hours of this role, so you will need to be able to make your own reliable travel arrangements each day.
- This is a fully office-based role and is not suitable for remote or hybrid working.
The Role
We’re looking for a confident, proactive and enthusiastic Customer Service Executive to join our friendly, fast-paced team.
This is a varied role where you’ll be responsible for helping customers, solving problems, managing enquiries and keeping orders moving smoothly. No two days are exactly the same, so you’ll need to be comfortable switching between different tasks and priorities throughout the day.
You’ll suit this role if you are a strong communicator who enjoys taking ownership, building rapport with customers, solving problems and staying organised when things get busy.
Key Responsibilities
- Acting as the first point of contact for customers via phone, email and live chat
- Handling enquiries relating to sales, products, orders, deliveries, returns and refunds with professionalism and care
- Processing orders, returns and refunds accurately and efficiently
- Keeping customers informed with clear and timely updates
- Taking ownership of customer queries and working towards a satisfactory resolution
- Helping customers understand our products and services and providing accurate information
- Managing multiple enquiries and administrative tasks while maintaining attention to detail
- Working closely with colleagues across the wider business to resolve customer issues
- Supporting day-to-day administrative tasks and assisting the team when required
- Developing strong product knowledge so you can confidently represent the Garden Trends range
- Identifying opportunities to provide additional help or recommend suitable products where appropriate
- Handling customer concerns and complaints calmly and professionally
What We’re Looking ForEssential
- Previous experience in a customer service, administration, sales, retail, hospitality or other relevant customer-facing role
- Strong spoken and written English
- Confident and professional telephone manner
- Comfortable using computers and working across multiple systems
- Strong attention to detail and a methodical approach to your work
- Good organisation and time-management skills
- Able to manage several tasks and priorities in a busy environment
- Reliable transport to our Watlington premises
- Able to work full-time from the office, Monday to Friday
The Type of Person Who Will Thrive Here
- A natural problem-solver who takes ownership rather than waiting to be told what to do
- Proactive, dependable and self-motivated
- Calm and professional when things get busy
- Friendly, approachable and able to build rapport with different types of customers
- Quick to learn and comfortable adapting to changing priorities
- Able to work independently while still being a supportive team player
- Positive, enthusiastic and willing to help where needed
- Motivated to provide an excellent level of customer service
- Comfortable receiving feedback and always looking for ways to improve
Full training on our products, systems and processes will be provided.
Why Join Us?
- Work for a trusted and growing brand in the garden and leisure sector
- Join a supportive and friendly team where your contribution is valued
- Enjoy a varied role with genuine responsibility and ownership
- Build experience across both e-commerce and retail environments
- Develop strong product knowledge across leading outdoor-living brands
- Staff discount
- Full product and systems training provided
If you have the relevant experience, enjoy helping customers and take pride in communicating clearly, solving problems and getting things right, we’d love to hear from you.
Please make sure you meet the essential experience, communication and travel requirements above before applying.
Job Type: Full-time
Pay: £27,040.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Sick pay
Application question(s):
- This is a full-time, permanent, office-based role working Monday to Friday, 8:30am–5:30pm. Are you able to work these hours on-site?
- Our office is located in Watlington, OX49 5EQ, and there is no suitable public transport available. Do you have reliable transport that will allow you to travel to and from the office every working day?
- How many years of relevant experience do you have in customer service, administration, sales, retail, hospitality or another customer-facing role?
- Please briefly describe your most relevant previous role and the customer service responsibilities you had.
Work Location: In person
