Are you looking for a customer service role where you can truly make a difference, work with a supportive team, and enjoy a positive work-life balance?
We’re looking for a motivated Customer Service Team Member with strong administration and telephony experience to join our award-winning family business. You’ll be part of a dynamic office environment that values excellent customer care, teamwork, and continuous improvement.
Why Join Us?
- Be part of a friendly, supportive, and results-focused team
- Monday–Friday schedule (8.30am -5pm) with no weekends
- Competitive salary: £28435.54 per annum
- Enjoy great benefits, including:
- Company events
- Company pension
- Free on-site parking
- Health & wellbeing programme
- Private dental and medical insurance
About the Role
You’ll be the first point of contact for customers, coordinating service appointments and supporting the day-to-day running of our service operations. A friendly, helpful manner and the ability to stay organised in a fast-paced environment are essential.
Key Responsibilities:
- Arrange and coordinate service appointments with customers
- Communicate with field service technicians to ensure timely service delivery
- Handle customer inquiries with professionalism and care
- Complete administrative tasks, including invoicing and record-keeping
- Collaborate with internal teams to ensure smooth operations
- Maintain accurate service records using company systems
What We’re Looking For:
Experience:
- Customer Service: 1 year (preferred)
- Administration: 1 year (preferred)
- Excellent communication and customer service skills
- Strong organisational and time-management abilities
- A proactive, problem-solving approach and attention to detail
- Ability to work well under pressure in a busy environment
Language:
- English (required)
- Welsh (preferred)
Additional Details:
- Schedule: Monday to Friday, no weekends. Overtime may be available.
- Location: Llay, Wrexham LL12 0PB – Must be able to commute reliably or plan to relocate before starting (required).
- Expected start date: As soon as possible
- Work location: In person
Ready to Apply?
If you’re ready to join a growing team where your ideas and efforts are valued, we’d love to hear from you! Apply today and help us continue to make a positive difference in people’s lives.
Job Types: Full-time, Permanent
Pay: £28,435.54 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
- Private dental insurance
- Private medical insurance
Work Location: In person
