Working Pattern
- Monday 7:45am – 6:30pm (with a 1-hour unpaid lunch break)
- Friday 1:30pm – 6:30pm
Additional hours may be available to cover annual leave and sickness.
About Us
Ashcroft Surgery is a friendly, patient-focused dispensing GP practice serving approximately 4,800 patients in the village of Wing. We pride ourselves on providing high-quality care to our patients and creating a supportive working environment for our team.
We are looking for a welcoming, organised and reliable Medical Receptionist to join our small and dedicated team. This is an excellent opportunity for someone who enjoys working with people, thrives in a busy environment and wants to make a real difference to patients every day.
The Role
As the first point of contact for our patients, you will play a vital role in ensuring the smooth running of the practice. The role is varied, fast-paced and rewarding.
Duties will include:
- Greeting and assisting patients both in person and over the telephone
- Booking and managing appointments
- Handling patient enquiries in a professional and compassionate manner
- Processing prescription requests
- Registering new patients and updating patient records
- Managing incoming and outgoing correspondence
- Supporting clinicians and colleagues with administrative tasks
- Maintaining patient confidentiality at all times
About You
The ideal candidate will:
- Have excellent communication and customer service skills
- Be confident using computers and learning new systems
- Be able to work calmly and efficiently under pressure
- Have strong organisational skills and attention to detail
- Enjoy working as part of a team
- Be reliable, professional and approachable
Previous experience in a GP surgery, healthcare setting, reception role or customer service position would be advantageous but is not essential, as full training will be provided.
What We Offer
- A friendly and supportive team environment
- Full training and ongoing support
- NHS Pension Scheme
- Free on-site parking
- The opportunity to make a positive difference to the local community
How to Apply
To apply, please submit your CV together with a short covering statement outlining why you are interested in the role and what skills you feel you could bring to the team.
Ashcroft Surgery is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The successful applicant will be subject to satisfactory references and an enhanced DBS check.
Pay: From £12.71 per hour
Benefits:
- Casual dress
- Company pension
- Free flu jabs
- Free parking
- On-site parking
Work Location: In person
