Job Title & Grade: EO Duty Officer (Fraud Prevention)
Contract Type: Permanent
Salary range (depending on location):
National - £29,303 to £31,061
Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.
Location: Liverpool or Nottingham only
Important information for candidates choosing the Liverpool office
If you are successful and choose to be based in our Liverpool office, you will be required to complete Counter Terrorist Check (CTC) clearance in addition to our standard pre-employment checks.
To obtain CTC clearance, you must meet the current National Security Vetting residency requirements. Under Central Government policy, applicants must normally have been resident in the UK for the last 3 years to be eligible for this level of clearance.
Please consider this requirement carefully when applying if Liverpool is your preferred location.
Minimum Working Pattern:
If you are applying for a part time role, please note that to meet business demands we need cover for a minimum of 30 hours and to cover 4 days of the week
To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.
The Legal Aid Agency
We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.
Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.
Corporate Services and Assurance
Corporate Services and Assurance provide the governance framework for the Legal Aid Agency. This includes fund spend assurance, counter-fraud, information security, health and safety, corporate risk, and other governance functions.
Integrated Fraud & Error Department (IFED).
IFED’s role is to monitor Legal Aid fund spend, protect it from error and fraud, and provide the Agency with insights into reducing error and fraud.
Job Summary
The Duty Officer (Fraud Prevention) supports the effective delivery of fraud prevention activity within the Legal Aid Agency’s Integrated Fraud & Error Department (IFED).
The role is responsible for helping to manage fraud prevention workflows through the IFED Duty Office, maintaining accurate records and audit trails, coordinating activity with colleagues and stakeholders, and providing management information to support the Fraud Prevention team.
The Duty Office is a multi-skilled team supporting a range of IFED functions. Although this role has lead responsibility for fraud prevention activity within the Duty Office, the successful candidate will also learn other Duty Office responsibilities and share their fraud prevention knowledge with colleagues to support team resilience.
The role reports to the HEO Duty Office Manager and works ly with Fraud Prevention Senior Officers.
Key Responsibilities:
Workflow management
You will:
- manage fraud prevention work received through the Duty Office, including the Fraud Prevention inbox
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record, track and progress work accurately and in line with agreed procedures
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maintain clear and complete records and audit trails
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monitor fraud risk assessments, advisory work, methodology activity and other fraud prevention workflows
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identify overdue, urgent or incomplete work and take appropriate action or escalate it when required
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support data retention and destruction requirements.
Governance and reporting
You will:
- support the administration of Functional Standard compliance activity
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coordinate evidence, actions and progress updates
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support the preparation of Consolidated Data Returns and other management information
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provide accurate workflow statistics and information to Senior Officers
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help ensure fraud prevention records and processes are maintained in line with agreed procedures.
Stakeholder support
You will:
- communicate clearly and professionally with colleagues and stakeholders
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provide updates and respond to routine enquiries
coordinate meetings, reviews and other fraud prevention activity w- required
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ensure relevant information is shared with the right people at the right time.
Improving ways of working
You will:
- identify practical opportunities to improve processes, systems and reporting
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make reasoned suggestions for improvements
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support the implementation of agreed changes
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contribute to improving the quality and efficiency of Duty Office services.
Team working
You will:
- work flexibly across the Duty Office as business needs change
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learn responsibilities supporting other IFED functions
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share knowledge and support colleagues to develop their understanding of fraud prevention activity
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contribute to an inclusive, supportive and resilient team.
Essential Knowledge, Experience and skills
We are looking for someone who can demonstrate:
- Organisation and delivery – the ability to manage competing priorities, maintain accurate records and complete work within required timescales.
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Clear communication – the ability to communicate clearly and accurately in writing and verbally, including summarising information and explaining recommendations.
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Data literacy – the ability to maintain, understand and present workflow or performance information accurately and identify useful trends or issues.
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Working with others – the ability to build constructive working relationships, work collaboratively and raise issues appropriately.
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Continuous improvement – the ability to identify practical improvements to processes or ways of working and support their implementation.
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Confidence using standard digital workplace tools, including Microsoft 365 applications.
Desirable Knowledge, Experience and skills
It would be helpful, but is not essential, if you have:
- experience of working in counter-fraud, compliance, regulatory, investigative, intelligence or assurance work
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knowledge or experience of fraud prevention or fraud risk management
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experience of continuous improvement or improving operational processes
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knowledge of Government Counter Fraud standards, including GovS 013
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a relevant counter-fraud or fraud prevention qualification.
Training and support will be provided to help the successful candidate develop the specialist knowledge required for the role.
Assessment approach
Application Process
To apply please submit a CV and statement of suitability showing how you meet the essential criteria in no more than 750 words.
Your statement should demonstrate your ability to do all the essential criteria listed, using examples can help strengthen your application.
Please note that we only require a CV and Statement of Suitability for your application. The wording on this advert may suggest that an Experience question is also required, however this is not necessary.
Interview / assessment Process
If you are successful through the application stage, you will be invited to an interview / assessment centre in person or via Microsoft Teams w you will be assessed against the following:
Strengths relevant to the role
The following Behaviours:
- Managing a Quality Service
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Delivering at Pace
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Communicating and Influencing
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Changing and Improving
Your Experience of implementing, promoting, or understanding diversity and inclusion policy - Diversity is the presence of difference, this can include one or more of the protected characteristics (Gender, Age, Race, Disability etc.) or it can be about working patterns, whether we like to jump into a task or reflect on it before acting. Inclusion is how we welcome, value, and celebrate diversity, giving everyone a voice, tapping into ideas, and enabling everyone to be themselves at work and achieve their potential.
For this grade/ role we would expect the candidate to demonstrate understanding of the terms Diversity and Inclusion and be able to explain why they are important to them and to w they work. Examples of action they have taken (in or outside of work) to embrace diversity (e.g., increasing understanding) or improve inclusion for others will increase the strength of their answer.
The interview process will also include a short practical exercise, which will be assessed against the behaviour, Managing a Quality Service. Instructions will be provided at the interview, and candidates will have 20 minutes to review the instructions and provide a verbal response to the interview panel. Candidates will be required to access their email address if attending an interview remotely, so that exercise instructions can be emailed. Use of AI is not permitted during the exercise, and no previous knowledge of fraud or assurance will be required.
Shortlisting is planned for week commencing: Monday 14th September 2026
Interviews are planned for week commencing: Monday 28th September 2026
If you would like more information on this opportunity, please contact – Saffah Whalley [email protected]
Our LAA commitment to Diversity and Inclusion
The Civil Service is committed to attract, retain, and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.
If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.
The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.
Reasonable Adjustments
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing [email protected] after you have applied so that we can discuss options with you.
Complaints procedure
If you have any complaints about this recruitment activity, please share your concerns by emailing [email protected] initially. We aim to respond to any complaint within 10 working days.
