Job Title Support Worker
Responsible to Registered Service Manager
A Supported Accommodation Support Worker for young people aged 16+ support’s residents in their transition to independent living, focusing on developing key life skills and
emotional resilience.
To provide advice, assistance and support to young people aged 16 – 18 years old.
To support them with their practical, and emotional needs increasing independent
living skills.
To act as an appropriate role model and to work closely with them to enable them to
address their difficulties and achieve their optimum potential.
The role involves providing both practical and emotional support within a safe,
structured environment.
Typical duties and responsibilities
1. Empower young people to achieve independence
- Life skills development: Provide one-on-one and group support to help young
people learn and practice essential skills for independent living, such as
budgeting, cooking, cleaning, and shopping.
- Education and employment support: Assist young people in creating CVs,
applying for courses or jobs, and attending interviews. Encourage and
motivate engagement in training or educational opportunities.
- Tenancy sustainment: Guide residents on their rights and responsibilities to
ensure they can successfully maintain a tenancy when they leave the
supported accommodation.
- Managing complex needs: Use a trauma-informed approach to support young
people who may have experienced challenging circumstances, including care
leavers and unaccompanied asylum-seeking children.
2. Provide emotional and mental health support
- Build trusting relationships: Act as a positive role model and build
professional, trusting relationships with residents to offer consistent
emotional support and guidance.
Promote wellbeing: Provide a listening ear and help young people gain self-
control by challenging negative behaviours and celebrating positive conduct.
- De-escalate challenging behaviour: Handle difficult situations with patience
and empathy, using de-escalation techniques where necessary.
- Crisis intervention: Offer fallback support for residents during times of crisis
and remain calm and supportive under pressure.
3. Maintain a safe and healthy environment
- Safeguarding: Ensure the safety and well-being of all residents by working in
line with all safeguarding policies and procedures.
- Risk assessment and management: Complete and review risk assessments
and support plans for young people, managing any identified risks.
- Site management: Ensure the supported accommodation is clean, safe, and
secure, including carrying out health and safety checks.
- Record-keeping: Maintain thorough and accurate written records of
observations, progress towards goals, and any incidents.
4. Collaborate with external agencies
- Advocacy and liaison: Act as an advocate for residents and work
collaboratively with external professionals such as social workers, mental
health services, and education providers to ensure holistic support.
- Accessing services: Help young people to register with essential services like
healthcare (GPs), benefits services, and other community resources.
- Communication: Attend multi-agency meetings to discuss residents' progress
and represent their best interests.
Working conditions
- Shift work: The role involves shift patterns, including evenings, weekends,
bank holidays, and overnight sleep-in shifts.
- Work setting: Based within the supported accommodation, with some travel
required to attend appointments or community activities with residents.
DBS check: An enhanced Disclosure and Barring Service (DBS) check is
required.
Essential skills and qualities
- Patience, kindness, and a compassionate nature
- Excellent communication and active listening skills
- The ability to work both independently and as part of a team
- Strong literacy and IT skills for record-keeping
- Good understanding of safeguarding and professional boundaries
- Emotional resilience and the ability to work under pressure
- Microsoft Office
- Clear Care or similar
Job Types: Full-time, Part-time, Permanent
Pay: £12.71-£18.00 per hour
Benefits:
- Free parking
- Health & wellbeing programme
- On-site parking
Application question(s):
- Have you previously provided support to 16+ Male and Female Young People in a 16+ provision or environment?
Experience:
- Support Worker: 2 years (required)
- Semi Independent: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
