Are you a confident communicator who thrives in a fast-paced environment? Angling Direct, the UK's leading fishing tackle retailer, is looking for an enthusiastic and reliable Customer Service Advisor to join our friendly team!
We are seeking a motivated individual to join our Customer Service team based at our Head Office in Rackheath, Norwich, this is a permanent full-time hybrid role working 42.5 hours per week
with a starting rate of £13.21 per hour.
To support our growing European customer base, applicants must be fluent in German and/or Dutch, with excellent verbal and written communication skills.
If you are ready to cast your line into a new opportunity, Angling Direct is the place for you!
As a
Customer Service Advisor, you'll be the first point of contact for our customers – whether they’re seeking help, making a complaint, or just looking for information. Your ability to listen, empathise, and offer practical solutions will help shape a positive experience and lasting impression of our company.
You’ll need to be confident, quick-thinking, and tech-savvy, with excellent communication skills and the ability to multitask in a fast-paced, customer-focused environment.
What You Will Do:
What We Are Looking For:
- Strong interpersonal and customer service skills
- Positive, can-do attitude with a friendly tone
- Ability to work under pressure with high attention to detail
- Comfortable using computers and digital platforms
- Proven problem-solving skills and adaptability
- Previous experience in customer service or call centre is desirable
- Team player who can also work independently when needed
Why Join Us?
- Hybrid working (4 days in the office, 1 day from home)
- Staff discount on fishing tackle and equipment
- Free on-site parking
- Company pension scheme
- Supportive and friendly team environment
- Opportunity to work for the UK's leading specialist fishing tackle retailer
- Develop valuable customer service, communication and problem-solving skills
- Be part of a growing international business serving customers across Europe
