Are you a practical, hands-on problem solver who enjoys working with people, keeping services safe and compliant, and making sure things get done properly?
About you
You are an operational, practical and enthusiastic person who enjoys being close to the work, supporting teams on the ground and finding sensible solutions. You understand the importance of compliance, but you also know how to apply it in a real-world housing maintenance environment. You will be confident working with operatives, contractors, managers and residents, and able to keep standards high while remaining approachable and supportive. You will also be comfortable managing contractors within the compliance area, making sure work is delivered safely, to the required standard, and within agreed timescales and budget.
You have:
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A practical, hands-on approach to supervising compliance activity across housing maintenance services.
- Experience, or the confidence to develop experience, in managing contractors within a compliance environment, including monitoring performance, following up actions and ensuring work is completed to the right standard and within budget.
- Confidence using digital systems, records and reports to monitor work, evidence compliance and follow up actions.
- The ability to build positive working relationships with operatives, contractors, colleagues and managers.
- Good attention to detail, with the confidence to check quality, challenge where needed and make sure actions are completed.
- An understanding of operational services, housing maintenance, health and safety, or statutory compliance would be advantageous.
Most importantly, you will bring enthusiasm, common sense and a positive can-do attitude, helping the team and our contractors deliver safe, reliable and compliant services for our tenants.
Please note, this post is subject to an Enhanced DBS check
What’s in it for you?
As part of our commitment to being a supportive and people‑centred employer, we offer a range of benefits designed to help you thrive both in and outside of work:
£40,174 - £43,236 per annum (pay award pending)
- 27 days annual leave plus bank holidays, rising by an additional week’s leave after 5 years of continuous local authority service (days leave are given on our current Payscales)
- Hybrid working, with flexibility across our sites, and home working
- Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)
- Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice
- Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers
- Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories
- A values‑led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)
- Access to learning and development opportunities to support your growth
- A supportive, inclusive culture, where everyone is welcomed and valued
We are proud to be a Disability Confident Employer and offer a range of active staff networks, including:
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Equality, Diversity & Inclusion (EDI) Group
About the role and the team
You will be joining a forward-thinking and proactive Housing Compliance Service, working to improve compliance across all council housing, communal areas and associated assets. This is an important operational role that helps make sure our homes and buildings remain safe, well maintained and compliant with statutory requirements.
Within Housing, we work as one team, supporting each other across operational, compliance, technical and customer-facing services. You will work closely with colleagues across Housing Maintenance, contractors and other internal teams to coordinate compliance activity, resolve issues and help drive continuous service improvement.
In this role, you will help manage the day-to-day delivery of housing compliance work across a range of areas, including inspection, servicing, remedial works, contractor performance, record keeping and quality assurance. You will play a key part in making sure compliance activity is planned, monitored and completed effectively.
You will also support service improvement by identifying practical ways to strengthen processes, improve reporting and ensure compliance information is accurate, accessible and up to date.
By working with supervisors, operatives, contractors and colleagues across the wider Housing Service, you will help maintain safe, reliable and compliant services for our tenants.
About us
At NFDC we recognise that every colleague - whether in operational, frontline, or office‑based roles - plays a vital part in delivering high‑quality services to our communities. We are committed to creating a supportive and inclusive environment where people feel valued for the work they do and the strengths they bring.
We aim to foster a culture where people feel confident to share ideas, contribute their expertise, and develop through meaningful conversations with their managers and supported learning opportunities. Whilst we have our corporate values, LEAF Learning Empathy Ambition Fairness, we understand that different teams work in different ways, and we want our values to be lived in ways that make sense locally while staying true to our shared purpose as an organisation.
We want colleagues to thrive, which is why we promote wellbeing, balance, and opportunities for learning and progression. Our values guide how we work together and how we support each other to be confident, capable, and adaptable.
Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC
Please note: You’ll likely be aware that as part of the ongoing Local Government Reorganisation (LGR), the current organisation will transition into a new operating structure from 1 April 2028. It is important that applicants understand how this may affect their employment should they be successful. You will find attached a useful LGR update sheet at top of this advert.
If you’re interested
Please see the candidate booklet for more information about working at the Council and the job description.
If you are passionate about making a difference, committed to delivering excellent public services, and looking for a place where you can develop and continue to grow, we would be delighted to receive your application.
For an informal chat about the role please contact:
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Jason Green (Gas and Electrical Manager) 02380 285184
- Ben Close (Service Manager Housing Compliance) 02380 285181
Closing Date: 30th August 2026
Interview Date: 14th September 2026
