Customer Experience Executive
Salary: £27,500 per annum + performance bonus of up to £4,ooo per year
Job Type: Full-time
We are looking for a Customer Experience Executive to join our friendly and collaborative team.
This is an excellent opportunity for a customer-focused individual who enjoys building strong relationships, solving problems and delivering an exceptional customer experience.
You will be responsible for managing customer enquiries, processing orders, supporting customer accounts and working closely with internal teams to ensure customers receive a professional, efficient and positive service at every stage.
Key Responsibilities
- Handle customer enquiries by telephone and email in a professional and timely manner.
- Manage a portfolio of customer accounts and build strong, long-term relationships.
- Maintain regular contact with customers and proactively identify their needs.
- Process customer orders, quotations and payments accurately.
- Set customers up on the online portal and provide ongoing support with online orders and accounts.
- Maintain accurate and up-to-date customer records.
- Accurately record customer interactions and telephone conversations within SAP.
- Manage back orders, update part codes and carry out regular order housekeeping.
- Take ownership of customer queries and complaints, ensuring issues are resolved promptly and professionally.
- Handle aftersales and warranty enquiries in line with company procedures.
- Liaise with internal departments, including Despatch and Accounts, to ensure customer requirements are met.
- Support the Customer Service Manager and wider team in achieving KPIs and departmental targets.
- Identify opportunities to improve processes and enhance the overall customer experience.
About You
We’re looking for someone who is friendly, professional, organised and genuinely passionate about customer service.
You will ideally have experience in a customer service, customer experience, sales support, account management or similar role.
We’re looking for:
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy.
- Excellent organisational and time-management skills.
- A proactive approach to solving customer problems.
- The ability to build and maintain strong customer relationships.
- Confidence using computer systems and maintaining accurate records.
- The ability to prioritise workload and work effectively under pressure.
- A positive and flexible approach to teamwork.
- A professional and customer-focused attitude.
- SAP experience is desirable but not essential – full training will be provided.
What We Offer
- £27,500 starting salary
- Performance bonus
- Salary Sacrifice Pension Plan.
- Life Insurance – 4 times annual salary.
- Employee discount across MQL's entire product range.
- Healthcare cash plan.
- Discounts across a wide range of well-known online and high street retailers, including technology, fashion and entertainment.
- A blend of learning opportunities, including e-learning and on-the-job training to support your career development.
- Employee Assistance Programme.
- 31 days' annual leave (pro rata, including bank holidays), with additional holiday entitlement for long service.
- A friendly, supportive and collaborative working environment.
Why Join Us?
This is a fantastic opportunity to join a team where customer service really matters. You’ll have the opportunity to develop your skills, build meaningful customer relationships and play an important role in helping us deliver an excellent customer experience.
If you’re an enthusiastic and customer-focused individual looking for your next opportunity, we’d love to hear from you.
Apply now to become our next Customer Experience Executive.
Pay: £27,500.00-£31,500.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Store discount
Experience:
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Uttoxeter ST14 8HU
