JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Workplace Occupancy Planner
Role summary
Support GRE Leads and Business stakeholders to provide tactical workplace solutions. Own day-to-day occupancy/vacancy management, intake and coordination of real estate requests, and delivery tracking across internal partners to meet business needs, enable “future of work,” return-to-office and portfolio optimization initiatives.
This is a 6-month temporary assignment.
Key responsibilities (grouped)
1) Business request intake & solution coordination
Own the intake, triage, routing, and tracking of business real estate requests to the right fulfillment teams.
Scope requirements with business and internal GRE teams; coordinate necessary governance and approvals.
Consolidate occupational space requirements and partner with space planning / fit-out teams to deliver approved solutions.
Coordinate with partnering teams (e.g., Security, Technology, Events) to ensure integrated, end-to-end proposals.
2) Project reporting & controls
Drive execution discipline: run coordination calls, document minutes/actions, maintain RAID (risks/issues/dependencies), and keep systems updated so delivery stays on track.
Maintain project records and ensure procedural compliance and governance.
Track approved project budgets and update required systems.
3) Occupancy, vacancy & demand planning
Monitor and actively manage occupancy and vacancy levels; ensure clear reporting and stakeholder visibility.
Access and analyze headcount and occupancy data to support workplace strategy and decision-making.
Support in developing occupancy scenarios and plans based on space supply/demand, constraints, and business requirements.
Perform portfolio analysis to identify options that meet business needs (e.g., re-stack, backfill, consolidation, swing space).
4) Data quality & financial/chargeback alignment
Perform system updates to maintain data accuracy across occupancy, vacancy, and space records.
Ensure space chargebacks are accurate; investigate and resolve mismatches between occupancy records and chargeback outputs.
5) Moves & change support
Support Moves and Change programs, including coordination, readiness tracking, and stakeholder communications as needed.
Skills & experience
Core experience
Workplace/space planning, occupancy & vacancy management, portfolio analytics, or corporate real estate operations experience.
Demonstrated experience coordinating small-to-medium workplace initiatives end-to-end (intake → approvals → delivery → closure).
Analytical & systems capability
Strong skills in headcount/occupancy data analysis, scenario planning, and translating data into actionable recommendations.
Working knowledge of workplace/space systems (e.g., space/occupancy databases, request or ticketing workflows) and strong data hygiene mindset.
Project & stakeholder management
Strong cross-functional coordination skills in a matrixed environment; able to drive actions with multiple internal partners.
Clear, structured project reporting (status, risks, dependencies, milestones) and excellent follow-through.
Communication & execution
Strong written and verbal communication; able to document decisions, minutes, and action plans crisply.
Highly organized, detail-oriented, and comfortable managing multiple concurrent requests with competing priorities.
Tools
Proficiency in Excel (analysis, pivots/lookups), PowerPoint, Word; Visio (or similar) for layouts/process mapping is a plus. Strong orientation to use AI and other tools.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
