As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.
As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.
Your Responsibilities as an Assistant Service Manager:
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Support the Service Manager in the day-to-day running of the service department, helping to maintain high levels of customer care and team engagement.
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Assist in delivering a seamless customer experience by working closely with colleagues across Sales, Parts and Administration to promote customer retention and referrals.
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Support the Service Manager in monitoring team performance, coaching colleagues, and ensuring customer service standards are maintained.
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Act as a role model by demonstrating the behaviours and values associated with the Toyota Experience and Toyota Brand Values.
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Provide guidance and support on routine service department matters, including customer queries, warranty administration and workshop processes, escalating issues where appropriate.
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Work closely with the Service Advisors and workshop team to ensure key departmental processes are followed and customer concerns are addressed promptly and professionally.
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Assist with local marketing initiatives and promotions, encouraging the team to identify opportunities to increase sales of Toyota parts and accessories.
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Help ensure customer opportunities identified by other departments are communicated and followed up appropriately.
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Maintain regular contact with customers following service or repair work, helping to ensure customer satisfaction and resolution of any outstanding concerns.
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Deputise for the Service Manager in their absence and contribute to continuous improvement initiatives that enhance customer experience, operational efficiency and departmental performance.
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Provide administrative and operational support to the Service Manager, helping to ensure departmental targets and objectives are achieved.
What we are looking for in an Assistant Service Manager:
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Strong communication and interpersonal skills, with the ability to build effective relationships with customers, colleagues and manufacturer partners.
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Customer-focused and service-oriented, remaining calm and professional in a busy environment and committed to delivering an excellent customer experience.
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Commercially aware, with an understanding of service department performance and a proactive approach to identifying opportunities that benefit both the customer and the business.
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A confident and approachable team player, able to support and motivate colleagues while developing their own leadership skills.
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Highly organised with excellent time management skills and the ability to prioritise workloads effectively.
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A willingness to learn, develop and take on additional responsibility as part of your career progression.
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Professional with high standards of verbal and written communication.
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Flexible and adaptable, with a positive attitude towards training, development and change.
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Passionate about the automotive industry and committed to delivering outstanding service.
What we offer you:
- 25 days annual leave + Bank Holidays and your Birthday Off
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Long Service Awards / Colleague Recognition
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Enhanced Maternity / Paternity at qualifying service length
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Car Benefit Scheme after successful completion of a probation period
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Sales Incentives
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Comprehensive training provided
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Company pension scheme
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Death in Service
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Access to high street discounts through Perk Box
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In-house, manufacturer & professional qualifications
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Staff referral scheme
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Access to medical cover through Simply Health
