Overview
Bank House in Hathersage is looking for a friendly, confident and experienced Front of House Supervisor to join our growing team.
Part of The Northern Collective Group, we’re all about great food, warm hospitality, and creating relaxed, memorable experiences for our guests. We’re looking for someone who can lead from the front, take ownership of service and help create a positive, high-performing team environment.
As a Front of House Supervisor, you’ll play a key role in the day-to-day running of the restaurant. You’ll lead the team during service, ensure our guests receive consistently excellent hospitality, and work closely with the management, kitchen and bar teams to keep everything running smoothly.
This is a great opportunity for an experienced hospitality professional who is ready to take the next step in their career and develop their leadership skills within a growing independent group.
Key Responsibilities
- Leading and supporting the Front of House team throughout service
- Setting the standard for friendly, professional and genuine hospitality
- Welcoming guests and ensuring they receive a warm and consistent experience from arrival to departure
- Taking responsibility for the smooth running of shifts
- Briefing the team before service and communicating key information, bookings, specials and service priorities
- Delegating tasks effectively and ensuring the team remains organised during busy periods
- Monitoring service standards and stepping in to support the team when required
- Taking food and drink orders and ensuring they are communicated accurately
- Maintaining strong knowledge of our food and drinks menus and confidently making recommendations to guests
- Handling guest feedback and resolving issues calmly, professionally and positively
- Working closely with the kitchen and bar teams to ensure smooth communication and efficient service
- Monitoring cleanliness, presentation and organisation across the front-of-house areas
- Ensuring company procedures, food safety, licensing and health and safety standards are followed
- Supporting opening and closing procedures
- Monitoring stock levels and communicating any requirements to the management team
- Supporting with cash handling and end-of-shift procedures where required
- Helping to train, coach and develop new and existing team members
- Leading by example and creating a positive, supportive working environment
- Supporting the management team with the day-to-day operation of the business
- Always representing Bank House and The Northern Collective values
About You
We’re looking for someone who is confident, approachable and naturally enjoys leading a team.
You’ll ideally have previous experience in a supervisory or senior FOH role, with a strong understanding of what great hospitality looks like. Most importantly, you’ll be someone who leads by example and isn’t afraid to get stuck in.
You’ll have:
- Previous experience in a hospitality supervisory or senior FOH position
- A genuine passion for hospitality and delivering excellent customer service
- Strong communication and leadership skills
- The confidence to lead a team during busy and challenging services
- A positive, calm and professional approach under pressure
- Excellent attention to detail and high standards of presentation
- The ability to delegate effectively and keep a team motivated
- Confidence dealing with guest feedback and resolving issues
- Strong organisational and time-management skills
- A good understanding of food, drink and hospitality operations
- The ability to work closely with kitchen, bar and management teams
- A willingness to support and develop less experienced team members
- A reliable, hardworking and flexible approach
- Flexibility to work evenings, weekends and during busy periods
What We Offer
We want our supervisors to have the support, training and opportunities they need to develop their careers with us.
In return for your hard work and commitment, we offer:
- Competitive salary + tips
- Free meals while on shift
- Northern Collective Team Rewards Card, including:
- 25% discount across all Northern Collective venues
- Early access to bookings and group events
- Wholesale pricing on wines, beers and spirits
- Ongoing training and development
- Clear progression opportunities within a growing independent group
- Opportunities to develop your leadership and management skills
- Experience across different areas of hospitality within the group
- A supportive and ambitious team environment
- The opportunity to have a genuine impact on the success of the venue
- Opportunities to progress into senior supervisory and management positions as the group grows
About The Northern Collective
The Northern Collective is a growing independent hospitality group built around great food, drink and people.
We believe that great hospitality starts with great teams. We want our people to feel supported, trusted and encouraged to develop, while maintaining high standards across everything we do.
As we continue to grow, we’re committed to promoting from within wherever possible and giving ambitious team members the opportunity to take on more responsibility and build a long-term career with the group.
Pay: From £13.00 per hour
Expected hours: No more than 48.0 per week
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Store discount
Work Location: In person
